Night Guest Service Representative
- Bonus based on performance
- Employee discounts
- Free food & snacks
- Free uniforms
- Paid time off
- Signing bonus
- Training & development
- Evening Hours
- Career Advancement Opportunities
- Competitive Compensation
- Greet every guest with a smile
- Evening Shift Only 3pm-11pm Flex Days
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with CHOICE and CHOICE ADVANTAGE
- Problem Solving displaying great CUSTOMER SERVICE
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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