IT Support Specialist
- Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues.
- Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation.
- Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff.
- Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle.
- Escalate complex or unresolved issues to senior staff as appropriate.
- Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards.
- Collaborate with cross-functional teams to support secure and compliant system operations.
- Contribute to IT projects and system improvements to develop foundational system administration skills.
- 1–2 years of experience in IT support, helpdesk, or system administration (DoD experience is preferred).
- Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+)
- Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices.
- Familiarity with account management, permissions, patching, and basic system administration tasks.
- Strong documentation skills with the ability to track and maintain accurate records of technical work.
- Excellent communication and customer service skills with the ability to support users at all technical levels.
- Ability to work collaboratively in a team-oriented environment.
- Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support.
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