Auto Fulfillment Specialist II

Description

Be part of a team that values creativity collaboration and outstanding service. Make an impact by helping customers and partners with their vehicle titling needs.

As a Transaction Specialist in the Auto Fulfillment Research Title Department you will deliver exceptional customer service to customers dealers and third-party vendors handling a variety of vehicle titling requests. Youll manage a high volume of incoming and outgoing mail using your organizational skills and passion for customer this role youll apply problem-solving and sound judgment to ensure the best outcomes for our customers.

Job responsibilities

Conduct research collect and interpret data to support business decisions
Prepare and maintain documentation including handling incoming and outgoing mail
Document customer account activities thoroughly and concisely
Manage escalated issues logically and ensure appropriate resolutions
Prioritize work effectively to maintain efficiency and resolve mail exceptions
Engage in interactive dialogue and support team members as needed
Make outbound calls to customers dealers vendors and internal departments

Required qualifications capabilities and skills

High school diploma or GED required; must be a team player
Willingness to work in shifting schedules
Ability to meet quality and productivity standards
Adherence to regulatory compliance and policy requirements
Strong problem-solving analytical and decision-making skills; excellent written and verbal communication
Ability to multi-task including typing while reading navigating multiple systems and tracking processes
High sense of urgency; this is an onsite position

Preferred qualifications capabilities and skills

Knowledge of banking industry structures and/or experience in motor vehicle operations preferred
Strong previous customer service experience
Proficiency with Microsoft Office products including Word and Excel
Effective communication skills with both external and internal customers

Schedule: Monday - Friday 8am -4:30pm

Required Experience:

IC