Guest Service Specialist

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Hotel is seeking an Experienced Front Desk Agent, Full Time, who is highly motivated and exudes passion for the hospitality industry with Hilton experience. Must be available 7am - 3pm and 3pm - 11pm if you are not available during work these shifts - please do not apply.

Our Front Desk Agent are responsible for assisting our guests efficiently, courteously, and professionally in all Front Desk related functions. OUR EXPECTATIONS:

• Provide the highest quality of service to the guest at all times
• Greet and register guests and provide room assignments accommodating special requests whenever possible
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures
• Day ending reports
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
• Keep housekeeping informed of any special requests, late checkouts and special need areas in the hotel
• Receive and transmit mail, phone and written messages for guests
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
• Post room charges, food & beverage, and be able to compute & explain guest bills
• Keep the Front Desk are neat, clean, organized and free of safety hazards
• Be aware & knowledgeable of Brand Loyalty programs and their benefits
• Utilize proper phone etiquette
• Other duties assigned by the supervisor

REQUIREMENTS:

• Flexible availability - able to work weekdays, weekends and holidays
• Guest Service driven
• Decision making and problem-solving skills
• Previous Hilton front desk experience preferred
• Requires high school math level.
• Must be able to work independently with minimal supervision.
• Ability to effectively communicate with the public and other employees.
• Excellent Guest/Customer Service Skills: Must go above and beyond for guests.
• Must be proficient with computers.
• Must have excellent organizational skills.
• Hilton front desk experience a plus.

Must be dependable.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person