Banquet Houseperson

Job Description

Job Description

ABOUT THE COMPANY AND THE RESORT:

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

JOB SUMMARY:

The Banquet Houseperson plays a vital role in the successful execution of events by managing the setup, breakdown, and resetting of all banquet spaces. Working closely with the Banquet Manager and Banquet Captain, this position ensures each room, table arrangement, and piece of equipment is prepared with precision, cleanliness, and attention to detail. The Banquet Houseman helps create the foundation for exceptional guest experiences by ensuring event spaces are organized and presentation ready.

This role is well-suited for an individual who takes pride in craftsmanship, organization, teamwork, and contributing to seamless, behind-the-scenes event operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

*** Regular and reliable attendance is an essential function of this role.

Event Setup & Room Preparation

• Complete room setups in accordance with Banquet Event Orders (BEOs), floor plans, and direction provided by the Banquet Manager or Banquet Captain.
• Arrange tables, chairs, linens, staging, buffet stations, bars, dance floors, podiums, and related equipment accurately and with careful attention to detail.
• Ensure all linens, tables, chairs, and service items are clean, pressed, polished, and presented according to Tides Inn standards.
• Assist with the setup of audiovisual equipment, lighting, and décor as directed.
• Prepare event spaces prior to the arrival of service teams to promote a smooth and efficient event start.

Event Support & Room Maintenance

• Provide support during events by refreshing water stations, replenishing supplies, maintaining cleanliness, and assisting with service transitions.
• Maintain a clean, organized, and safe environment throughout the event, clearing items discreetly while preserving a polished appearance.
• Respond promptly and professionally to direction from the Banquet Captain, Banquet Manager, and event hosts.

Event Breakdown & Reset

• Dismantle room setups following event completion and return furniture, linens, equipment, and décor to designated storage areas.
• Reset banquet spaces in preparation for upcoming events based on the BEO schedule.
• Maintain cleanliness of banquet areas, including floors, service stations, staging spaces, and storage rooms.

Equipment & Inventory Care

• Preserve the condition of banquet equipment, including tables, chairs, linens, flatware, glassware, and other service items.
• Report damaged equipment and assist with monitoring inventory levels.
• Keep banquet storage areas organized, clean, safe, and easily accessible.
• Assist with loading, unloading, and organizing rental equipment when necessary.

Team Support & Communication

• Communicate effectively with the Banquet Manager, Banquet Captain, Sales, and Culinary teams to ensure event requirements are clearly understood and properly executed.
• Participate in pre-shift and event briefings to review timelines and setup details.
• Demonstrate flexibility, positivity, and teamwork, reflecting the Tides Inn’s values of kindness and collaboration.

Safety & Compliance

• Adhere to all health, safety, sanitation, and lifting guidelines in accordance with Tides Inn policies.
• Handle and store equipment safely and appropriately.
• Assist with liquor and beverage station setup in compliance with state and resort regulations.
• Exemplify the Tides Inn Mission and Values.

CORE COMPENTENCIES:

Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

QUALIFICATIONS:

• Prior experience in event setup, hospitality, or a related role preferred, though not required.
• Strong attention to detail and commitment to maintaining attractive, well-organized event environments.
• Ability to safely lift, move, and transport banquet furniture and equipment (including tables, chairs, and staging).
• Dependable, self-motivated, and positive, with a strong sense of accountability.
• Effective communication skills and ability to collaborate within a team setting.
• Availability to work early mornings, evenings, weekends, and holidays based on event schedules.
• High School Diploma or Equivalent.
• Work Environment: Indoor and Outdoor Dining Environment, Indoor and Outdoor Banquet/Event spaces, Commercial Kitchen

PHYSICAL REQUIREMENTS:

• Sitting 10%
• Standing 90%
• Walking/Bending 90%
• Lifting – up to 50 pounds
• Vision – Computer, Navigation of Property, Safety,
• Hearing – Phone, Interaction with Guests, Safety
• Travel Expectations –No Travel is Required for this Role.
• Ability to drive golf cart on occasion as necessary (Motor Vehicle Record Monitoring may be required).
• Hearing and Manual Dexterity

WORK ENVIRONMENT: Indoor and Outdoor Dining Environment, Indoor and Outdoor Banquet/Event spaces, Commercial Kitchen

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer . We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.