Hospital Emergency Dispatcher

Job Overview

Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher.

This is a Third Shift schedule from 7:30pm to 6:00am including rotating weekends and holidays.

This position is on-site in Virginia Beach, VA or Harrisonburg, Virginia

Position Status : Hiring for full-time nights

Position Location: Rockingham Atrium- Harrisonburg, VA / Sentara Independence – Virginia Beach, VA

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Education

• High School Diploma or equivalent (Required)

Certification/Licensure

• No specific certification or licensure required at time of hire

Experience

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)

The ideal candidate will possess the following (Preferred):

• Demonstrated ability to handle confidential and sensitive information appropriately

• Knowledge of emergency codes and hospital incident command systems

• Proficiency with multi-line phone systems, paging systems and emergency notification platforms

• Experience with electronic health record systems and call management software

• Ability to troubleshoot communication equipment under pressure.

• High attention to detail and accuracy in documentation

About Us

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

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