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Sr Desktop Support Technician

INFT Solutions Inc
Richmond, VA
Role: Sr Desktop Support Tech

Location: Richmond, VA (Onsite)

Complete Description

ABOUT THE ROLE

Seeks qualified resource to be responsible for:

  • Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge of MS Office including Outlook and MS365.

  • Considerable knowledge of pc hardware, peripherals & networks

  • Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

  • Excellent troubleshooting skills

  • Ability to perform software installations, configurations and troubleshooting hardware and software.

  • Considerable knowledge of SCCM/SMS

  • A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

  • Excellent problem-solving, analytical, and team-working skills.

  • Excellent customer service, communication and interpersonal skills.

  • An openness to learning new technologies .

Required/Desired Skills

Skill Required/Desired Amount of Experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years Excellent problem-solving, analytical, and team-working skills Required 4 Years Excellent communication and interpersonal skills. Required 4 Years demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years Running reports and analyzing common complaints and problems. Required 4 Years An openness to learning new technologies. Required 2 Years An openness to learning new technologies. Required 4 Years
Posted 2025-07-25

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