Help Desk Specialist, Manager
JCS Solutions LLC is seeking a Help Desk Specialist, Manager to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting. What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Provide daily supervision and direction to help desk staff
- Oversee phone and in-person user support operations
- Manage support for e-mail, directories, and Windows desktop applications
- Ensure staff serves as first point of contact for troubleshooting
- Coordinate resolution of hardware/software PC and printer problems
- 5 years of experience in help desk operations or IT support
- CompTIA Security+ or MCSA certification
- Supervisory and team leadership experience
- Experience managing help desk staff and operations
- Knowledge of Windows desktop applications and troubleshooting
- Strong communication and problem-solving skills
- Prior experience managing help desk operations for DoD, DISA, or DES
- Active Secret clearance required; Top Secret clearance strongly preferred
- Ability to work on-site at Fort Belvoir, VA
- CompTIA Security+ or MCSA certification
- Experience leading teams in defense IT support environments
- Familiarity with DoD service level agreements and metrics
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
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