SOC Analyst Surveillance Ambassador

Job Description

GardaWorld Security Services is Now Hiring a Surveillance Security Officer!

Ready to suit up as a Surveillance Security Guard?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Officer – Surveillance, you will be the person spotting threats before they elevate in environments such as a security operations centre, call centre, parking gatehouses, etc.

What’s in it for you:

• Set schedule: Open availability for scheduling required. Must be available to work mornings, evenings, and overnights. Days off could vary. This is a flex schedule. Would not guarantee full‑time hours.
• Competitive hourly wage of $26.00 / Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Summary:

The Sentry Analyst will be responsible for supporting all Principal Security Teams by using best practices to monitor, identify, analyse, inform agents in real‑time of the threat environment. Additionally, the Sentry Analyst is responsible for the detailed and accurate logging of all security‑related information and disseminating information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management. To perform this job successfully, the Sentry Analyst must be a problem solver, possess critical thinking skills and be detail‑oriented. The candidate will possess the ability to prioritise and complete a variety of specified tasks with a sense of urgency without sacrificing attention to detail or customer service.

Preferred Qualifications:

• At least 3+ years of experience in the security field
• At least 3+ years of experience with customer service
• At least 1+ year of experience with Microsoft Office or Google Suite
• At least 1+ year of proven experience working as a Security Operations Centre Officer
• At least 1+ year of experience with emergency communication operations
• At least 1+ year of experience with situational awareness tools

Duties:

• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms
• Analyse information using multiple external sources to identify and prevent potential threats or risks affecting company assets
• Provide emergency and non‑emergency security system monitoring, event dispatch, and emergency notification services
• Dispatch emergency responses to (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams
• Monitor multiple cameras and tracking software. Demonstrable experience with the GENETEC software platform
• Confidently manoeuvre through various computer‑based monitoring platforms including camera systems, access control systems, and alarm processing systems
• Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open‑source research
• Collect, input, and maintain accurate and detailed records of security operations data within a centralised Intelligence and Data Management Platform
• Report time‑sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text
• Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time
• Able to manage and handle situations of a sensitive nature and maintain confidentiality
• Assist Principal, Security Teams and Management with requests as needed
• Perform other duties as assigned

Computer Skills:

Competence with Google Suite, MS Office Suite and other database systems. Must be competent and comfortable working with email, document creation, and spreadsheet data entry. Ability to search for specific information on the internet and provide source verification. A basic understanding of information security is desirable.

Language Ability:

Ability to read, analyse, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

A professional demeanour, along with excellent customer service skills. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Have strong prioritisation abilities. Ability to analyse problems, identify causes and implement results‑oriented solutions. Excellent organisational and time‑management ability. Must have the ability to develop and write clear and concise emails with no grammatical errors. Ability to handle high‑pressure situations and make sound decisions. Ability to work independently while also being a team player.

Working Conditions:

• Able to work weekends, nights, irregular or extended hours
• Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch, speak and hear
• Able to work well with others in a closed‑door environment
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• You have a high school education or equivalent (GED) or a college degree/transcript
• You’re able to ace (and pass) an extensive background screening and drug test screening process
• You are at least 21 years of age or older as required by applicable law or contractual requirements.
• Excellent customer service is always your top priority.
• You observe, survey the area, and provide reporting on activity at your assigned location.
• You provide rapid response in critical situations.
• You’re good with reading and writing detailed reports.
• You know when and how to enforce customer procedures, regulations, and standards

Responsibilities of Surveillance Security Guard

• Monitor security systems to detect any suspicious activity
• Document observed events and incidents, writing detailed reports
• Respond quickly to incidents or potential threats
• Conduct regular patrols to ensure the safety of the premises
• Control access to secure areas and verify the identities of visitors
• Analyse security systems to identify potential vulnerabilities or malfunctions
• Collaborate with law enforcement in case of serious situations or emergencies
• Ensure the safety and protection of individuals and property

Qualifications of a Surveillance Security Guard

• Be authorised to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Strong report‑writing skills
• Good eyesight and excellent abilities to maintain focus
• Strong proficiency with technology
• If you have Security, Military, Law Enforcement experience – even better
• You have a state licence if required

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honour requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License Number: 116404

Qualifications

Education