Special Handling (Compliance)

Glasser and Glasser, P.L.C., a well-respected law firm based in downtown Norfolk, Virginia, is seeking to add a dynamic and motivated individual to join our team!

The Compliance Specialist is a member of the Special Handling Team and handles validation requests, escalations of representation, claims of fraud, disputes, and complaints for client review.

This is a fast-paced work environment, deadline driven and requires great attention to detail. The ideal candidate will have experience in consumer debt collection or in a high-volume law firm.

The duties/expectations of the Compliance Specialist include:
1. Review requests for validation, claims of fraud, disputes, and complaints. Escalate the matter to clients with supporting evidence according to client standards.
2. Draft written responses to complaints, disputes, validation requests and fraud claims.
3. Review call recordings to determine the nature of the complaint or escalation.
4. Process bankruptcy and deceased notifications.
5. Understand client and firm standards and communicate them to other staff members.
6. Communicate with clients regarding investigations and escalations.
7. Assemble responses and supporting documentation for attorney review and mailing.
8. Generate templated letters for attorney review. Review the contents of the letter to ensure accuracy.
10. Review reporting to monitor workflow and deadlines.
11. Assist in other aspects of Compliance on an as needed basis.
12. Understanding of the FDCPA is preferred.
Candidate qualifications:
• Strong written and verbal communication skills
• Hardworking with great attention to detail
• Comfortable working in a fast-paced and deadline driven environment
• Strong time-management skills
• Proficient with technology, including Microsoft Word and Excel
• Commitment to excellent customer service
• Independent and self-motivated
• Problem solver, ability to anticipate and understand future steps necessary to accomplish tasks
• Enthusiastic
• Flexible and willing to pitch in to help other teammates
• Excellent organizational skills