Customer Service Representative

Job Description

Job Description

At Middle Peninsula Regional Security Center, we prioritize exceptional customer service as a cornerstone of our operations. We are seeking a dedicated Customer Service Representative to join our dynamic team and serve as a vital point of contact for our clients. This role is perfect for individuals who thrive in a fast-paced environment where empathy, communication, and problem-solving skills are essential. As a Customer Service Representative, you will be tasked with supporting our clients through various channels, resolving inquiries, and enhancing their overall experience with our security services. Your ability to listen attentively and respond effectively to customer needs will help build lasting relationships and foster trust in our brand. With comprehensive training and ongoing support, you will have the opportunity to learn about our security solutions and services, ensuring that you can provide our clients with the assistance they require. We are looking for someone who is not only passionate about helping others but is also keen on growing within the company. If you are a proactive individual with a knack for communication and a desire to make a difference, we invite you to apply and be a part of our mission to provide top-notch security solutions to our community.

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Assist customers with troubleshooting issues related to security services and products.
• Provide accurate information regarding service offerings, pricing, and policies to customers.
• Document customer interactions and issues in the company database for future reference and tracking.
• Resolve customer complaints and concerns in a professional and efficient manner.
• Collaborate with the operations team to ensure timely resolution of customer requests and service matters.
• Maintain a positive and professional demeanor while handling high-pressure situations.

Requirements

• High school diploma or equivalent; additional education in business or communications is a plus.
• Proven experience in a customer service role, preferably in the security or related industry.
• Excellent verbal and written communication skills, with a strong focus on active listening.
• Ability to handle difficult situations with patience and professionalism.
• Strong organizational skills and attention to detail.
• Proficient in using customer service software and basic computer skills.
• Ability to work flexible hours, including evenings and weekends as needed.