Automotive Service Advisor/Service Writer
Service Advisor
Location : Rockville, VA.
At Stephen’s Automotive, our mission is to employ motivated individuals who value teamwork, integrity, and outstanding customer service. We believe in providing true value to our customers through ethical business practices, professional interactions, and quality service.
We are seeking an experienced Service Advisor to join our fast-paced, independent automotive repair shop. The ideal candidate will be organized, customer-focused, and skilled at managing the flow of the front office while supporting a team of highly skilled technicians.
Position Requirements:- Minimum 3 years’ experience as a Service Advisor or Service Writer.
- Strong skills in customer service, repair estimating, parts procurement, and repair order dispatching.
- Ability to interact professionally with customers in person and by phone.
- Medium-duty and diesel truck experience preferred, but not required.
Key Responsibilities:
- Greet customers, assess their needs, and provide accurate solutions to automotive concerns.
- Answer phone calls, schedule appointments, and manage customer communications.
- Write repair orders and prepare accurate estimates.
- Apply sales techniques and maintain professional phone etiquette.
- Keep customers informed throughout the repair process.
- Manage bay flow and coordinate repair order dispatch.
- Assist with daily operations, including billing, accounts receivable, and accounts payable.
- Use email, point-of-sale systems, and customer relationship management software effectively.
Benefits & Compensation:
- Paid Time Off.
- Health benefit contribution.
- 401(k) retirement plan.
Why Join Us?
Stephen’s Automotive is family-owned and operated with over 100 years of combined experience in our team. We pride ourselves on professionalism, courtesy, and delivering exceptional service for all makes and models. If you’re looking for a workplace that values your expertise and treats you like family, we’d love to hear from you.
Apply today and become part of a team that keeps Rockville moving!
Recommended Jobs
Logistics Analyst II
Position Title: Logistics Analyst II Location: Fort Belvoir, VA Category: Funded Schedule (FT/PT): FT Travel Required: Yes Shift: Day Remote Type: On-site Clearance required: Sec…
Internal Communications Director
Internal Communications Director Position Description Strategic internal communications leader responsible for connecting initiatives across the organization into a cohesive, visible communicati…
Restaurant Server
Job Description Job Description HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chai…
HVAC Technician
Job Description Job Description Colonial Plumbing, Heating & Air, a respected family-owned company serving Colonial Heights, VA, is seeking a full-time HVAC Technician to join our professional …
Pool Service Technician
Job Description Job Description Benefits: ~401(k) ~ Paid time off ~ Training & development ~ Dental insurance ~ Health insurance Were Hiring! Join our growing pool service team an…
Senior Construction Inspector
Job Description Job Description At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than110 years and we are known for our qualit…
CASE MANAGER III - NEW HORIZONS
New River Valley Community Services is seeking a Case Manager III at New Horizons! The Case Manager III provides case management for clients of the crisis stabilization program, including clients with…
Human Resources Benefits and Compliance Analyst
The Human Resources Benefits & Compliance Analyst position plays a critical role in ensuring the organization's adherence to employment laws, regulations, and internal policies. Essential Job Func…