Business Analyst (ServiceNow)

Overview

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate opening for a Scrum Master / Business Analyst who will be primarily responsible for supporting the Defense Logistics Agency, Defense Automated Addressing Systems, Digital Transformation program.

The Business Analyst is expected to work across job functions and collaborate with team members and clients extensively. Your main tasks will include Scrum team support, performing detailed requirements analysis, documenting processes and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to bridge communication gaps between technical and non-technical stakeholders. You also will be expected to analyze internal processes, determine where they can be improved, and implement sustainable and scalable change.

Responsibilities include, but are not limited to the duties listed below

• Facilitating the management of the Scrum team by conducting Agile ceremonies, supporting business analysts and ServiceNow Engineers.
• Provide strong project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, documenting, and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Analyzing business and system requirements
• Collaboration with development team and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution
• Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations.
• Documenting and communicating the results of your efforts.
• Benchmarking our approaches against the latest changes and standards in the field.
• Shifting between projects and tasks with ease.
• Focusing on solutions rather than the confines of a particular role.
• Related duties or special projects as assigned

Requirements

• Ability to obtain a security clearance
• Bachelor's degree from an accredited university or equivalent combination of education and experience
• Minimum of a Certified Scrum Master (CSM) certification preferably through Scrum Alliance
• 3 years of applicable experience in agile business requirements or a related discipline
• Demonstrated experience creating user stories and defining acceptance criteria
• Ability to support users by investigating, communicating, and resolving their problems 
• Direct experience with Software Development Life Cycle and processes in a team environment including Scaled Agile Framework (SAFe) methodology
• Experience with knowledge management and data visualization tools, systems, and processes
• Ability to elicit requirements, develop analyses, determine specification, and verify outcomes in a scrum environment
• ServiceNow experience strongly preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources