Sales Account Manager - Service

Location: Richmond, VA, United States
Job ID: 87385

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Sales Account Manager - Service

Your main responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.

Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.

Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.

Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience

Effective presentation skills and proficiency in Microsoft Office applications.

Strong communication, negotiation, objection handling and closing skills with a proven sales track record.

Ability to empathize, listen and connect with people to form outstanding customer relationships.

Excellent time management, organizational skills, and problem-solving abilities.

Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.

Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.

Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.

Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation.

Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers’ needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations

Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology.

Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.

Leadership: ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track of collaborating with Field Superintendents and technicians with quality improvement processes.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.