Service Manager

Job Description

Job Description

Service Manager – Lead High-End Residential Pool Renovations and Construction

Job Overview:

• Company: Beltway Pools.

• Salary/Pay Rate: $75,000 - $115,000 per year (based on experience)

• Location: Lorton, VA.

• Job/Employment Type: Full Time
  

• Reports to: VP of Operations

• Mandatory Licenses & Certifications: None Required.

The Opportunity: You will serve as the primary architect of the customer experience, orchestrating the end-to-end execution of complex pool renovations and new construction projects. This role grants you the autonomy to manage diverse project lifecycles while ensuring every backyard transformation meets the elite standards of a premier DMV builder.

How You Will Make an Impact:

• Direct all customer communication to ensure project alignment, timeline clarity, and professional service delivery.

• Coordinate and adjust complex schedules for technicians and subcontractors to maximize field efficiency and meet strict deadlines.

• Oversee on-site project assessments to accurately scope work and identify necessary high-end materials and equipment.

• Execute rigorous quality control inspections and final walkthroughs to guarantee every project exceeds client expectations.

• Monitor the procurement of specialized parts and equipment, verifying that all job sites are fully supplied for seamless operations.

• Strengthen team performance by reinforcing technical workmanship standards and safety protocols across all project phases.

Required Qualifications & Experience:

• Minimum of 3 years of experience in project coordination, service management, or a related field.

• Proven ability to manage multiple high-stakes projects simultaneously in both field and office environments.

• Strong technical proficiency in scheduling software and project documentation.

• Demonstrated expertise in customer relationship management and conflict resolution.

Preferred Qualifications & Experience:

• Advanced knowledge of residential pool construction, renovation, or complex hydraulic systems.

• Experience leading and training field technicians or external mechanical contractors.

• Local knowledge of the DMV (DC, Maryland, Virginia) construction landscape and permitting.

Compensation & Benefits:

• Performance-based Year-End Bonus and Bi-Weekly pay cycle.

• Comprehensive Medical, Dental, and Vision insurance coverage.

• Generous Paid Time Off and a dedicated focus on Work-Life Balance.

• Company-provided vehicle and professional uniforms.

• Paid professional training and industry certifications to support career growth.

• Regular company events and a supportive, team-oriented culture.

About Us: Beltway Pools is a premier, fast-growing residential pool builder specializing in complex renovations and custom construction. Our culture is rooted in craftsmanship and personal accountability, ensuring we leave every property better than we found it. Learn more at

Beltway Pools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.