Customer Service Representative

Job Description

Job Description

Tential is hiring Customer Service Representatives to join one of the nation’s largest Credit Unions. This role begins with on-site training and nesting in Winchester, VA , then transitions to a hybrid schedule .

As a Member Service Representative, you’ll be the first point of contact for members, handling inbound calls, chats, and emails. You’ll provide account support, educate members on products and services, and ensure every interaction builds trust and delivers an excellent customer experience.

What You’ll Do

• Answer inbound calls, chats, and emails in a structured, high-volume contact center.

• Assist members with general account questions, transactions, and adjustments.

• Connect members with applications and products to meet financial needs.

• Educate members on available products and services.

• Deliver accurate information with empathy, urgency, and professionalism.

• Document interactions while navigating multiple systems effectively.

• Contribute to a supportive, team-oriented work environment.

What We’re Looking For

• Passion for customer service and comfort working in a call center.

• Strong listening, communication, and multitasking skills.

• Ability to prioritize tasks in a fast-paced environment.

• Integrity, reliability, and accountability for your work.

• Independent worker who thrives in a collaborative team setting.

Benefits & Culture

• $19.50 per hour with overtime opportunities.

• Long-term contract role with potential for permanent hire.

• Non-sales position focused on service, not quotas.

• Incredible company culture with growth opportunities.

• Recognized on multiple “Best Workplace” lists:

• Forbes® America’s Best Employers

• Newsweek Top 100 Most Loved Workplaces

• Fortune’s Best Workplaces for Women

• Fortune’s 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

Why Apply?

This is a career-building opportunity with a company that consistently ranks among the best employers nationwide. If you enjoy solving problems, helping people, and working in a supportive environment, this role offers both stability and growth potential.

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Company Description

Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.

Company Description

Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.