Facilities Operations Manager

Thompson Hospitality is searching for Facilities Operations Manager who will be responsible for the daily operational management and tactical maintenance of facilities across multiple locations. This includes supervising maintenance teams, coordinating vendor work, managing site-level budgets, and ensuring compliance with health and safety standards. This position reports directly to the Director of Restaurant Facilities Management and serves as a key operational lead in maintaining site readiness and efficiency. 

• Assign shifts and work areas for staff and Group Leaders. 

• Ensure staff are well-prepared and assigned to their designated areas. 

• Manage relief staff for absentee coverage. 

• Develop and oversee project schedules. 

• Ensure proper use and maintenance of equipment and PPE. 

• Implement and monitor preventive maintenance checklists at each site. 

• Support vendor access and monitor work quality during contracted repairs. 

• Conduct customer surveys and address feedback. 

• Perform daily inspections with supervisors and staff, taking corrective actions as needed. 

• Report and address safety concerns immediately. 

• Evaluate and coach Supervisors and facilities personnel regularly. 

• Recognize and report outstanding performance. 

• Conduct training sessions for custodial staff. 

• Supervise special assignments as directed by the Executive Director. 

• Address and resolve custodial/maintenance concerns. 

• Ensure the Central Control area is ready for the next shift. 

• Manage timesheets and ensure task completion before shift ends. 

• Maintain accurate records and reports. 

• Proficiently process and allocate all invoices delivered to the director for approval and submission.

• Collaborate with Director to support annual budgeting and vendor selection. 

• Take lead on specific capital repair or upgrade projects assigned for development. 

• Be prepared to work during inclement weather, holidays, nights, and weekends as essential personnel. 

• Maintain good attendance and punctuality. 

• Be available for additional hours, on-call, and emergency situations. 

• Communicate professionally with clients, team members, and others. 

• Identify and address issues promptly, alert supervisors when needed. 

• Stay updated with technical knowledge and industry trends. 

• Track and report site-level KPIs include incident response time, maintenance backlog, and supply usage. 

• 3+ years of supervisory or lead experience in facility management. 

• Bachelor’s Degree or equivalent work experience. 

• Excellent communication, problem-solving, and stress management skills. 

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). 

• Valid driver’s license. 

1. Working Conditions / Physical Requirements  

• Ability to stand, bend, stoop, kneel, lift (up to 50 lbs.), and walk for extended periods. Exposure to various weather conditions and hazardous materials. 

• Work primarily in a TRG unit with potential exposure to outdoor elements and varied indoor environments. Be prepared for day, evening, and night shifts in various building conditions. 

1. Schedule & Hours  

• Full time Salary 

• Requires 50–55 hours per week, including evenings and weekends as business needs dictate. 

1. Additional Notes  

• Must adhere to company grooming and hygiene standards 

• Ability to travel across multiple locations and to other cities within the U.S. as needed. 

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Who We Are:

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.