Senior Desktop Technician DC

Description

Computer User Support Specialist

Top Skills' Details

1) Hands-on experience hardware refresh, desktop/deskside support, software installations, migrations, and troubleshooting email issues is a plus.

2) Experience supporting Windows 10, and MS Office 2013

3) Experience using Remedy or a similar ticketing system.

Preferred Experience: Troubleshooting Microsoft Teams and O365

*AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education

*5+ years of professional, applicable experience

*Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

*Active Secret Clearance

OVERALL DESCRIPTION:

Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

PRIMARY RESPONSIBILITIES:

SME Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

BASIC REQUIREMENTS:

* AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education

* 8+ years of professional, applicable experience

* Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

* Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

* Must have valid driver's license.

* Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

* Experience supporting Windows 10, and MS Office 2013

* Experience using Remedy or a similar ticketing system.

* Strong analytical and follow through skills.

* Strong verbal and written communications skills.

* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

* Ability to work well independently on defined tasks.

* Ability to work well as part of a team.

DESIRED REQUIREMENTS:

* Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)

* Prior USACE/ACE-IT experience

* Experience working in a DoD environment

* Experience supporting Office 365

Skills

Desktop, hardware, secret clearance, installation, troubleshooting hardware, pc support, Office 365, Imaging, Active directory, Windows 2012, Windows 2016, comptia a+, windows 10

Top Skills Details

Desktop,hardware,secret clearance,installation,troubleshooting hardware,pc support,Office 365,Imaging,Active directory

Additional Skills & Qualifications

Excellent communication skills. Go-getter.

Experience Level

Expert Level

This is a Contract position based out of Alexandria, VA.

The pay range for this position is $30.00 - $33.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alexandria,VA.

This position is anticipated to close on May 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.