Center Operations Manager 1
- Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards.
- Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA).
- Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices.
- Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment.
- Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness.
- Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs.
- Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management.
- Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations.
- Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices.
- Act as a Designated Trainer, conducting on-the-job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs.
- Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness.
- Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives.
- Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity.
- Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed.
- Perform other related duties as assigned.
- High School Diploma, or equivalent (GED) with 12 months applicable experience.
- Up to 1 year of operations and/or process management/supervisory experience preferred.
- Up to 1 year of people management preferred including recruiting, training, etc.
- Trained in all production areas.
- Ability to function effectively in a fast-paced environment with frequent interruptions.
- Excellent written, verbal, organizational, and interpersonal communication skills.
- Ability to work in a highly regulated industry preferred.
- Proficiency with office software preferred.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time
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