Technical Support Specialist (MSST)

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Date: Mar 7, 2025

Location: Norfolk, VA, Virginia, United States

Company: HII's Mission Technologies division

Requisition Number: 22587

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $81,973.00 - $110,000.00

Security Clearance: Secret

Level of Experience: Mid

This opportunity resides with Global Security (GS). Mission Technologies' Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business. As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts. For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness. HII supports the Department of Energy's national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients' toughest nuclear and environmental challenges.

Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.

To learn more about Mission Technologies, click here for a short video:

Mission Technologies, a division of Huntington Ingalls Industries, is looking for a qualified individual to fill the role of a Navy Continuous Training Environment (NCTE) Technical Support Specialist for their Global Security Group. This person provides technical support of Live, Virtual, and Constructive (LVCt) training events and the Navy Training Baseline (NTB) suite of distributed simulation applications and utilities. This position is located on Naval Station Norfolk and requires periodic local travel to other customer sites in Virginia Beach and Norfolk, Virginia.

Additionally, position requires flexibility as duties and responsibilities may be adjusted to meet business, customer, and contractual requirements.

Essential Job Responsibilities

• Installs new NTB software releases, upgrades, and patches
• Provides engineering related support for NTB setup and configuration during the planning and execution of training events
• Uses systems management software to monitor key simulation components and interfaces to respond to error conditions and ensure continued service
• Troubleshoots problems and coordinates with other teams when problems occur
Develops and maintains technical architecture, configuration, and status documentation

Minimum Qualifications

• 5 years relevant experience with Bachelors in related field OR
• 3 years relevant experience with Masters in related field OR
• 0 years experience with PhD or Juris Doctorate in related field OR
• High School Diploma or equivalent and 9 years relevant experience
• A current CompTIA Security + certification is required for the position
• Must currently hold and be able to maintain a US Secret clearance

Preferred Requirements

• Knowledge of distributed simulation protocols such as High Level Architecture (HLA) and Distributed Interactive Simulation (DIS)
• Familiarity with networking concepts, architectures, and protocols such as TCP/IP and UDP
• Experience with MS Visio software to produce technical architecture drawings
• Knowledge of Navy C4I tactical systems such as Link 16 and GCCS
• Experience working with Navy systems and/or commands

Physical Requirements

• May require working in an office, industrial, or shipboard environment or laboratory environment
• Capable of climbing ladders and tolerating confined spaces and extreme temperature variances.

HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Why HII We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive. Today's challenges are bigger than ever, and the nation needs the best of us. It's why we're focused on hiring, developing and nurturing our employees. We believe that an environment that fosters employee engagement among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of our employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.