Operations Specialist

Parking Operations Specialist

General Description:
This position performs routine administrative, operational, financial, and customer-support services related to campus parking, and NOVACard operations.

Duties and Tasks:

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.


• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.


• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.


• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles, & properly maintaining parking equipment and hardware.


• Operating a state enforcement vehicle while preforming duties.

KSAs:

• Ability to interpret and apply policies, procedures and guidelines.


• Strong interpersonal skills.


• Ability to answer phones.


• Good problem solving and critical thinking skills.

Minimum Work Experience:

• Customer service experience


• Computer experience working in a Windows environment


• Valid Driver’s License

Additional Considerations:

• Cash-handling experience


• Experience in an office environment.


• Experience dealing with customer concerns and problems.

For further information and to Apply:

Background Check Statement: The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:

EEO STATEMENT: The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

Salary/Compensation: $18.00 per hour