Technical Support, Senior Associate

Program Overview

About The Role

• Provide technical support to the end users. Support may take various forms, including phone conversations, email messages, and virtual interaction.
• Support functions to the operations and maintenance of the System infrastructure.
• Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
• Create and provide training materials
• Compile monthly metrics to produce to the government.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Work with the operations Engineers and Application Support Engineers to support the operation and maintenance of all components of the System’s environment.
• Support on-call schedule.
• In-depth applications knowledge of company's products, services and/or systems.
• Operations may be 24/7.

Qualifications

Required Qualifications

• Tier II support experience
• Experience with troubleshooting computer hardware/software and networking systems
• A current/active TS/SCI security clearance and the ability to obtain/pass a polygraph
• Associates degree and 4+ years of experience; OR Bachelor’s degree and 2+ years of experience; OR Master’s Degree and 0+ years of experience; OR 6 years with no degree.

Desired Qualifications

• Experience with Active Directory
• Experience with RSA Tokens
• Experience with SharePoint

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.