Customer Order and Fulfillment Services Specialist
- Facilitate order intake and processing, ensuring accurate and timely input into internal systems.
- Connect to customer portals and systems to manage orders and provide updates.
- Support forecasting, billing, and collection activities to ensure seamless order fulfillment.
- Collaborate with operations teams to understand and communicate commitments, Turnaround Time (TAT), and status updates to customers.
- Engage in sales activities for assigned customers to drive customer satisfaction and business growth.
- Apply Standard Work and Structured Problem Solving to ensure quality is built into processes, not inspected in.
- Utilize Daily Management and Visual Management tools to monitor progress, identify blockers, and drive real-time action.
- Support continuous improvement initiatives, including Kaizen events , Value Stream Mapping (VSM) , and 5S projects , to eliminate waste and improve productivity.
- Develop strong customer relationships, serving as the interface between customers and GE Aerospace.
- Work cross-functionally with teams to ensure alignment and integration of processes, contributing to overall operational success.
- Lead and mentor junior team members, fostering a culture of Respect for People and Continuous Improvement .
- Broaden knowledge of technical disciplines to execute policies and strategies effectively.
- Demonstrate a basic understanding of key business drivers and how the team's work integrates with other functions to achieve organizational goals.
- Resolve issues requiring technical knowledge and judgment within established procedures, consulting senior team members for complex challenges.
- Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of services and/or operations experience).
- Strong communication skills : Ability to effectively communicate technical and operational information to diverse audiences.
- Program management capabilities : Proficiency in documenting, planning, marketing, and executing programs.
- Customer-driven mindset : Demonstrated ability to build and maintain strong customer relationships, ensuring alignment with customer needs and expectations.
- Continuous improvement focus : Experience with lean methodologies, including Kaizen , Hoshin Kanri , and Standard Work , to drive process improvements and eliminate waste.
- Problem-solving skills : Ability to apply Structured Problem Solving and Root Cause Corrective Action (RCCA) to address issues and sustain improvements.
- Team leadership : Strong interpersonal skills with the ability to lead and mentor junior team members, fostering a collaborative and high-performing work environment.
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