Customer Service Representative

Seven Bends Veterinary Hospital seeking an experienced Customer Service Representative to join our team! This is a full-time position and the ideal candidate will have a minimum of one-year experience in a veterinary or medical office setting is required. If you are passionate about animals and dedicated to exceptional client service, our hospital may be the right fit for you!

We are a busy general practice providing exceptional care to small animal patients (cats & dogs) five day per week, Monday - Friday with no weekends or late evenings required (shifts vary from 7am to 6pm). Our hospital is a beautiful 9,500 sq. ft. state of the art facility with tenured veterinarians and support staff. We offer a wide range of benefits, to include medical insurances, disability and life insurance, paid time off, and pet care. Additional details will be provided during interview process.

Please note: Our grounds and hospital is a smoke-free, drug-free, and alcohol-free workplace.

Responsibilities include, but are not limited to:

- Greet clients and their pets with warmth and enthusiasm

- Manage incoming calls, emails, and text messages while providing responsive service and support

- Schedule appointments, handle billing inquiries, and process payments

- Invoicing client charges and filling prescriptions

- Maintain the cleanliness and organization of the reception area

- Provide information on hospital services, policies, and procedures

- Collect and manage patient records with confidentiality and attention to detail

Qualifications:

- Experience in a customer service position (ideally in a veterinary setting)

- Strong interpersonal skills, with the ability to make clients feel welcome and at ease

- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment

- Ability to work and communicate effectively in a team setting

- Proficient in using computers and standard office software

- A compassionate nature and a genuine love for animals

Requirements:

- Must be a minimum of 18 years old

- Reliable transportation

- Regular attendance and punctuality

- Able to meet physical demand to include sitting, standing, and/or walking for extended periods

Salary starting at $15.00 per hour, consideration of increase based on experience.