Lead Receptionist

Description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.

As our Lead Receptionist, you will lead day to day administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Your team of receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction and you will be a key motivator and leader.

Location: Arlington, VA + DMV Area
Schedule:Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm
Starting Hourly Range: $27.74 per hour | Full Hourly Range: $27.74 - $33.61 per hour

What we can offer:

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Company-Provided SmarTrip card or Parking Stipend - $153/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/

**Please submit your resume with your application. Cover letters preferred but not required**

What You Will Do

• Lead day-to-day operations of the reception desks.
• Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement.
• Provide (or direct) roaming receptionist tasks.
• Report and execute reception operations consistent with established SLAs.
• Team with peer Lead Receptionists to ensure consistent experiences across Prides.
• Be attentive and provide exceptional, professional customer service to Amazonians,
• clients, contractors, and visitors.
• Support and Guide Receptionists
• Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team.
• Participate in Receptionist hiring.
• Coach and develop to facilitate success in current role and readiness for potential growth into other roles.
• Provide input to Supervisors regarding Receptionist performance.

What You Bring

• High School Diploma 
• Experience leading people
• Experience operating a front desk environment
• Excellent interpersonal skills required along with polite and professional phone etiquette
• Positive, upbeat attitude and able to get along with everyone
• Must be reliable and punctual with excellent organizational skills
• Must have demonstrated ability to juggle multiple priorities
• Above average communication skills preferred
• Experience using MS Office suite of products preferred
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Excellent in-person customer service skills.
• Ability to practice a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Attention to detail and accuracy.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• Will need to carry supplies to other buildings.
• Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights and weekends may arise.
• This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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