Director, Horizontal Strategy, Operational Effectiveness and Innovation

Overview

Director, Horizontal Strategy, Operational Effectiveness and Innovation

Enterprise Compliance and Ethics (C&E) , part of the Enterprise Risk Organization, supports our Compliance and Ethics agenda across Capital One. The Compliance and Ethics Command Center, reporting to the C&E Chief of Staff, has 3 distinct functions: 1) Associate Experience (AX), 2) the Project Management Office and 3)Horizontal Strategy, Operational Effectiveness and Innovation. The C&E Command Center is seeking a Director, Horizontal Strategy, Operational Effectiveness and Innovation, to lead and support our horizontal operational and process effectiveness, enablement and innovation agenda.

This critical role will oversee the the design, optimization, and strategic alignment of cross-functional processes. The Director ensures operational excellence, drives efficiency, and translates transformational strategy into scalable procedures. This role requires strong expertise in strategic planning, process design, project management, change management, and cross-business collaboration to tackle broad organizational challenges.

You will collaborate cross-functionally to define and execute the vision and key focus areas for strategy, enablement, and innovation (including AI) within the Compliance & Ethics organization. And you will do it all in a collaborative environment that fosters continuous learning, encourages growth, and values transformation, doing the right thing and excellence.

In this role you will have the opportunity to wear many hats and make an incredible impact on the broader C&E organization.

Responsibilities:

• Drive and lead process improvement initiatives across C&E

• Support the C&E Innovation Center of Excellence and AI agenda

• Support top-of-house annual planning and ensure progress on related key priorities

• Proactively identify opportunities and lead critical, cross-functional transformation projects, defining scope, stakeholders, and resources for timely delivery

• Build and leverage strong relationships across teams and partners including Finance, HR, Product, Governance and Tech.

• Serve as a key thought partner for process improvement and innovation, optimizing operating rhythms, enablement, and engagement.

Core Competencies:

• Process Management: Design, implement, and optimize repeatable workflows for efficiency, quality, and compliance

• Project Leadership: Guide and motivate cross-functional teams to successfully deliver complex projects

• Influencing Others: Persuade stakeholders and drive alignment across organizational levels without formal authority

• Complex Problem Solving: Analyze multi-faceted business challenges, identify root causes, and develop innovative, sustainable solutions

• AI/Tech Acumen: Understand and leverage AI, machine learning, and technology trends, applying them strategically to business goals

• Strategic Thinker: Visionary approach to anticipating internal dynamics and macro trends and organizational needs, translating them into actionable, long-term plans

• Executive Communicator: Concisely and clearly present complex ideas, insights, and recommendations to senior leadership and diverse audiences

• Drives Results: Proven history of taking ownership, overcoming obstacles, and consistently achieving measurable business outcomes and KPIs

This role will offer personal and professional growth and the opportunity to:

• Go deep into the organization to understand the Compliance & Ethics program

• Be a key strategic partner across C&E

• Partner with partners and peers across ERO and the business

• Have a direct influence on the innovation agenda, including AI, of the organization

• Lead key horizontal initiatives

• Have a direct impact on enablement across the team

• Travel as needed to other U.S. based company locations up to 25% of the time

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in strategy development

• At least 5 years of experience managing senior stakeholders across business functions

• At least 3 years of people management experience

Preferred Qualifications:

• Master's Degree

• 7+ years of experience working with risk leaders

• 7+ years of experience managing senior stakeholders across business functions

• 7+ years of experience in strategy development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Project Management

Richmond, VA: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).