Training Specialist Field

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Were committed to bringing passion and customer focus to the business.

At Inova GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development facilitation and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage coordinate and evaluate the facilitation of staff onboarding culture orientation and delivery of training projects.

JOB REQUIREMENTS

Education

High School Diploma required.

Graduate from an accredited clinical program including but not limited to Medical Assistant Nursing etc.

Work Experience

3 years experience in a clinical staff role including but not limited to Medical Assistant LPN RN Paramedic EMT etc.

Training learning development or related experience required.

Supervisory experience preferred.

Experience using Electronic Health Record (EHR)

Urgent care experience preferred. Required Licenses/Certifications

MA Certification (AAMA NCCT CMA RMA) National Registry of Emergency Medical Technician (EMT/Paramedic) Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse) Additional Knowledge Skills and Abilities Required

Proficient use and understanding of medical terminology.

Clinical skills in Point of Care Testing vitals intake clinical laboratory procedures

Proficiency in Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.)

Supervisory skills Excellent verbal and written communication skills

Excellent presentation skills

Excellent organizational skills

Core Competencies:

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

Diversity and Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.

Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.

Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

Functional Competencies:

ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (technical sensitive controversial etc.); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately. CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion.

DECISION MAKING Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; cause change. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.

INTERPERSONAL Develops and maintains excellent working relationships within the People Team and other business departments. High integrity credibility confidence and character with demonstrated high moral and ethical behavior.

BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted credible business partner; creates buy-in with customers. Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

SELF-MANAGEMENT Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office PowerPoint the internet and high computer aptitude including training/education system management.

WRITING Recognizes and uses correct English grammar punctuation and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion. TEAMWORK/COLLABORATION Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.

RELATIONSHIP MANAGEMENT Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions. Additional Knowledge Skills and Abilities Preferred Proficiency in EMRs including but not limited to EPIC and eClinicalWorks

ESSENTIAL FUNCTIONS Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: 1. Develop and deliver new clinical team member training and coordinate clinical shadow shifts. 2. Track and manage training evaluation process via knowledge assessments training performance evaluations constructive feedback and reaction surveys. 3. Facilitate and lead GoHealth Culture Orientation for the market coordinating with market leaders as necessary. 4. Develop and maintain operational and educational resources including workflows bulletins and use of Share Point resources. 5. Facilitate yearly clinical competency assessments and conduct follow up training as necessary. 6. Facilitate training for new operational implementations and/or workflows within the market. 7. Partner with Lead Training Specialist and People Learning Team for learning projects across the organization. 8. Supervise Training Coach/Learning Coach training schedule verify and validate their level of skillful Docusign Envelope ID: ECAF83DB-CA40B-B2A35F5B02FB competency. P

At GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development facilitation and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage coordinate and evaluate the facilitation of staff onboarding culture orientation and delivery of training projects.

JOB REQUIREMENTS

Education

High School Diploma required.

Graduate from an accredited clinical program including but not limited to Medical Assistant Nursing etc.

Work Experience

3 years experience in a clinical staff role including but not limited to Medical Assistant LPN RN Paramedic EMT etc.

Training learning development or related experience required.

Supervisory experience preferred.

Experience using Electronic Health Record (EHR)

Urgent care experience preferred. Required Licenses/Certifications

MA Certification (AAMA NCCT CMA RMA) National Registry of Emergency Medical Technician (EMT/Paramedic) Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse) Additional Knowledge Skills and Abilities Required

Proficient use and understanding of medical terminology.

Clinical skills in Point of Care Testing vitals intake clinical laboratory procedures

Proficiency in Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.)

Supervisory skills Excellent verbal and written communication skills

Excellent presentation skills

Excellent organizational skills

Core Competencies:

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

Diversity and Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.

Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.

Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

Functional Competencies:

ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (technical sensitive controversial etc.); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately. CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion.

DECISION MAKING Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; cause change. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.

INTERPERSONAL Develops and maintains excellent working relationships within the People Team and other business departments. High integrity credibility confidence and character with demonstrated high moral and ethical behavior.

BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted credible business partner; creates buy-in with customers. Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

SELF-MANAGEMENT Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office PowerPoint the internet and high computer aptitude including training/education system management.

WRITING Recognizes and uses correct English grammar punctuation and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion. TEAMWORK/COLLABORATION Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.

RELATIONSHIP MANAGEMENT Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions. Additional Knowledge Skills and Abilities Preferred Proficiency in EMRs including but not limited to EPIC and eClinicalWorks

ESSENTIAL FUNCTIONS Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: 1. Develop and deliver new clinical team member training and coordinate clinical shadow shifts. 2. Track and manage training evaluation process via knowledge assessments training performance evaluations constructive feedback and reaction surveys. 3. Facilitate and lead GoHealth Culture Orientation for the market coordinating with market leaders as necessary. 4. Develop and maintain operational and educational resources including workflows bulletins and use of Share Point resources. 5. Facilitate yearly clinical competency assessments and conduct follow up training as necessary. 6. Facilitate training for new operational implementations and/or workflows within the market. 7. Partner with Lead Training Specialist and People Learning Team for learning projects across the organization. 8. Supervise Training Coach/Learning Coach training schedule verify and validate their level of skillful competency. Perform learning coach interviews and workshops as needed 9. Travels 25% or more for training request. 10. Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance 11. Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets 12. Support pre-GoLive post-GoLive and/or week of GoLive for new JVs for providers 13. Perform other duties as assigned. Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

PHYSICAL REQUIREMENTS Indicate the appropriate physical requirements of this job in the course of a shift. Occasionally Activity or condition exists up to 1/3 of the time. Frequently Activity or condition exists from 1/3 to 2/3 of the time. Constantly Activity or condition exists 2/3 or more of the time.

erform learning coach interviews and workshops as needed 9. Travels 25% or more for training request. 10. Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance 11. Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets 12. Support pre-GoLive post-GoLive and/or week of GoLive for new JVs for providers 13. Perform other duties as assigned. Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

Equal Employment Opportunity Statement
The Company and its affiliates joint venture partners and entities under common management areEqual Opportunity Employers. They do not discriminate based on race color religion nationalorigin age sex disability veteran status sexual orientation gender identity or any other protectedstatus under federal state or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon role defines success by achieving essential function outcomes not by the method ofcompletion.

Compliance Statement
This job will be performed consistent with ADA FMLA FLSA and other applicable federal stateand local laws regulating employment.

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Required Experience:

IC