Launch Consultant, Associate Director

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .

For more information, visit our Careers page.

The Role in Brief:

Launch Consultant, Associate Director

The Launch Consultant (Associate Director) leads the successful implementation and adoption of EAB’s Navigate360 and related student success technologies. This role combines strategic consulting, project management, and partner enablement expertise to ensure institutions realize measurable outcomes aligned with their student success goals.

The Associate Director serves as a trusted advisor to partner institutions, guiding them through complex technology and change management initiatives. Internally, this role also contributes to the evolution of EAB’s launch methodology — building enablement materials, piloting new processes, and fostering continuous improvement across the team.

This position is ideal for a strategic thinker and proactive leader who thrives in ambiguity, brings structure to complex projects, and excels at driving organizational change.

This position may be based in Washington, D.C. or Richmond, VA.

Primary Responsibilities:

• Lead partner launches from project initiation through go-live, ensuring successful implementation of EAB’s Navigate360 platform.
• Consult with institutional leaders to understand goals, design tailored implementation plans, and align technology adoption with strategic objectives.
• Drive project management excellence by creating and maintaining detailed launch plans, coordinating cross-functional teams, and proactively identifying risks or dependencies.
• Facilitate change management by helping campus partners build buy-in, develop readiness, and sustain adoption across advising and student success teams.
• Develop enablement materials (e.g., playbooks, templates, training resources) to support new product features and scalable launch practices.
• Pilot new processes and tools to improve launch efficiency and partner experience.
• Collaborate cross-functionally with Product, Partner Success, and Engineering teams to ensure alignment between partner needs and product enhancements.
• Mentor and guide junior consultants , modeling best practices in communication, consulting, and project delivery.
• Lead confidently in ambiguity , bringing clarity and focus to evolving partner or organizational priorities.

Basic Qualifications:

• Bachelor’s degree.
• 5+ years of professional experience, preferably in consulting, client success, project management, or higher education.
• Must possess at least two of the following:
• Consulting or advisory experience
• Client management experience
• Project management or implementation experience
• Experience working in or with the higher education industry
• Experience facilitating training sessions or presenting to diverse audiences
• Demonstrated ability in analytical reasoning and quantitative analysis.
• Proven experience facilitating and managing organizational change.
• Strong project management skills, including the ability to manage multiple priorities simultaneously.
• Willingness to travel up to 30% domestically (varies by product).
• Valid driver’s license

Ideal Qualifications:

• Experience with student information systems or student data; Navigate360 experience preferred.
• Proven experience managing multiple, competing priorities to deliver successful outcomes
• Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
• Analytical thinking skills and ability to manage processes, projects, and operations
• Demonstrated ability to act as a liaison between partners and internal product teams.
• Deep understanding of academic advising, degree planning, and student lifecycle management.
• Track record of driving results and influencing executive stakeholders in fast-paced, data-driven environments.
• Exceptional written and verbal communication skills, with the ability to lead meetings, workshops, and trainings effectively.
• Comfort operating in evolving or ambiguous settings, providing clarity and structure to complex challenges
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $66,500 - $90,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits .

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.