Sales Development Specialist

Job Description

Job Description

Position Summary

The Sales Development Specialist (SDS) is a key member of MOI’s Sales Support team, providing high-level operational and project support to our sales team. This role ensures that every client proposal, deliverable, and order is executed with precision and speed, while providing a high-level client experience. Leveraging deep knowledge of contract furniture systems, CAP/20-20, and other furniture industry specific software, the SDS assists with bids, manages proposals, and prepares final order entry packages to support revenue growth and client satisfaction.

Key Responsibilities

Proposal & Bid Development

• Contribute to the assembly of complex bids—including discounting, preparing bills of materials, teaming letters, and marketing material—in alignment with strategic sales goals.
• Build, edit, and maintain proposals using the CORE system, ensuring all customer data, vendor data and project details are accurate.
• Manage loose package proposals and “Day 2” business while maintaining high responsiveness to sales and client requests.

Manufacturer & Vendor Coordination

• Act as the liaison to manufacturers to resolve technical questions and verify additional costs and upcharges.
• Secure special pricing from manufacturers and compile final documentation to support discounts exceeding standard thresholds.
• Coordinate client samples, demos, and presentations

Order Administration & Quality Assurance

• Support the accurate preparation and submission of various contract orders including government and state contract paperwork——in strict compliance with contract terms.
• Own the accuracy of order details and proactively prepare to ensure smooth processing
• Ensure all documentation is complete and filed according to established naming guidelines and processes.

Required Competencies

• Systems Skills: Proficiency in CAP/20-20 and CORE preferred. Proficiency in Microsoft computer software
• Business Acumen: Understanding of government/commercial sales processes, contract terms, and pricing nuances.
• Operational Excellence: Strong organizational, time management, and multi-project coordination skills in a fast-paced environment.
• Detail Orientation: Exceptional accuracy in data entry, coding, and documentation.
• Relationship Management: Professional, adaptable, and collaborative with internal and external partners.
• Communication: Excellent written, oral, and problem-solving skills with a customer-first mindset.

Education & Experience

• Bachelor’s Degree preferred.
• 3–5 years of experience in sales support within the interior design, construction, or furniture industry, with direct exposure to customer service, solution development, and opportunity coordination.
• CAP/20-20 and CORE proficiency strongly preferred; experience with GSA/GPO contracts a plus.

Physical Demands:

• While performing the duties of this job, the employees are regularly required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Working Conditions:

• General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.