MF05636 - Manager Revenue Cycle Education
- Acts as a senior leader within Revenue Cycle operations and subject matter expert who is able to take IT enhancements and understand how they fit into operational workflow
- Responsible for oversight of the Revenue Cycle Education and Quality Assurance teams to include coordination of training and education programs, curriculum content, materials and delivery, compliance education, and policies and procedures.
- Works collaboratively with leadership team to understand gaps and deficits in order to create educational material to enhance end-user knowledge
- Responsible for development and design of role-based educational curricula
- Designs assessment tools and interprets data to assist with training, education and development of staff based on training needs assessment in collaboration with revenue cycle leadership team
- Participates as a part of Revenue Cycle leadership team and engages with colleagues of all levels
- Interacts with clinical areas to ensure workflow design meets, supports, and/or enhances department needs and the patient experience
- Acts as liaison between revenue cycle departments and ancillary departments to determine training needs related to accounts receivable impact
- Recruit and retain subject matter experts (SME) to act as educators for the departments supported
- Develops and maintains training materials, tip sheets, workflows, etc.
- Maintains training records and provides information on needs and progress of trainees to leaders
- Develops and maintains quality monitoring process and monitors progress of staff as requested
- Develops, measures, and maintains quality data and provides reports on selected data elements
- Receives information from leadership and creates communication tools for end-users to relay information related to payers and federal/state regulatory requirements
- Audits specific quality data for Federal and State Compliance program requirements
- Always maintain patient confidentiality
- Direct, staff, and supervise the Revenue Cycle Education department including hiring, evaluations, disciplinary action, orientation, and training.
- Oversee and monitor quality control to ensure sound and compliant practices are followed.
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