Collections Specialist
Kforce has a client that is seeking a Collections Specialist in Alexandria, VA. Key Tasks:
- Reporting directly to the Collections Manager, this position is responsible for managing late and/or delinquent accounts, contacting members to find solutions, and helping them meet their financial commitments
- Contact members regarding past due accounts via phone, email, and letters
- Document all communications and actions in internal systems
- Offer repayment solutions based on individual circumstances
- Research and resolve payment posting errors
- Collaborate with leadership on escalated or complex cases
- Work with third-party vendors including repossession companies
- Conduct skip tracing when necessary
- Follow all relevant policies and regulatory requirements (BSA, OFAC, FDCPA, etc.)
- Assist with other department duties as needed
- High School diploma/GED or equivalent required
- At least 2 years of collections experience (banking/credit union experience preferred)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of lending, servicing, bankruptcy, and collection compliance standards
- Strong communication and interpersonal skills
- Ability to handle multiple tasks with strong attention to detail
- Comfortable working independently and meeting deadlines
- Positive attitude and professional demeanor under pressure
- Familiarity with collection tools and systems such as Symitar Episys, PSCU, Accurint, PACER, and E-OSCAR is a plus
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