Front Desk Representative

Goldfish Swim School of Reston
Alexandria, VA

Job Description

Job Description

Benefits:

  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Training & development
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Job Title : Front Desk Customer Service Representative
Reports to : General Manager/Sales & Service Manager
FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties. Supervises private party staff.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses : CPR, First Aid and AED certification required.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Posted 2025-07-27

Recommended Jobs

Site Sanitation Manager - 3rd Shift

Perdue Farms
Bridgewater, VA

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way anima…

View Details
Posted 2025-07-30

Office Manager Home Helpers Home Care of Gainesville

Home Helpers of Gainesville, VA
Manassas, VA

Job Description Job Description Benefits: travel reimbursment Bonus based on performance Company parties Training & development Full Job Description Home Helpers Home Care of Ma…

View Details
Posted 2025-07-24

Restaurant Operations Manager

First Watch Restaurant Group
Reston, VA

Job Description Job Description Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about o…

View Details
Posted 2025-07-25

Technical Support Specialist

Joint Research and Development, LLC
Virginia Beach, VA

Job Description Job Description JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons system…

View Details
Posted 2025-07-25

Line Cook

Union Concepts Hospitality Group
Virginia Beach, VA

Job Description Job Description Benefits: Paid training Employee discounts Flexible schedule Opportunity for advancement Competitive salary Training & development Join the …

View Details
Posted 2025-07-27

Operations Manager

Black Bear Talent
Dayton, VA

Job Summary: The Operations Manager will be responsible for managing the accounting processes, office operations, and human resources functions. This role combines financial oversight with administr…

View Details
Posted 2025-07-25

Senior Engineer (Back End)

Koalafi
Richmond, VA

Job Description Job Description At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases…

View Details
Posted 2025-07-30

Outside Sales Representative

Black Diamond
Manassas, VA

Job Description Job Description Job Desc/Summary: Sales Representatives establish relationships within the geographic territory to drive rental revenue and equipment sales. Understanding the cus…

View Details
Posted 2025-07-27

Senior Cyber Support Specialist

Peraton
Arlington, VA

Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton’s Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providi…

View Details
Posted 2025-07-25

Housekeeper

Cogir Management, USA Inc
Fairfax, VA

Job Description Job Description Description: THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwi…

View Details
Posted 2025-07-28