FSS Case Manager II (Job Developer)

Job Description

Job Description

PORTSMOUTH REDEVELOPMENT AND HOUSING AUTHORITY

CASE MANAGER II

(JOB DEVELOPER)

GENERAL STATEMENT OF DUTIES :

Under the supervision of the Family Self-Sufficiency Program Coordinator, the Case Manager II (Job Developer) identifies individual and family needs, strengths, abilities and barriers in order to become self-sufficient. This position is of a highly sensitive nature requiring the Job Developer to have direct contact with clients and families to develop and monitor the Job Readiness program and provide support, monitoring resources and referrals.

EXAMPLES OF WORK : ( Illustrative Only)

• Responsible for the intake, assessment and determination of eligibility of the program applicants.
• Interviews and assesses participants regarding needs in order to become self-sufficient.
• Develops and monitors progress of the Family Success Plan and takes action for participants to attain goals of remaining free from substance abuse, independent of welfare and other support-related services.
• Develops and promotes employment and employment training opportunities for participants enrolled in the Family Self-Sufficiency Program.
• Establishes and maintains strong working relationships with local businesses, institutions, agencies and community organizations.
• Develops work sites in the public and private non-profit agencies via partnerships and contractual agreements for the work experience and on-the-job training components of the program.
• Assists in the development of participant’s individual capabilities and seeks solutions to issues involving childcare, finances, housing, education, training and employment.
• Provides referrals and support to program participants.
• Monitors, schedules and facilitate support groups.
• Maintains accurate and confidential records and files.
• Maintains effective working relationships with collaborative community agencies, schools, departments and businesses to insure cooperation, coordination of services and progress toward family goals.
• Provides reports to supervisor regarding program outcome, performance and measures goals and objectives.
• Provides information to participants on assistance with homeownership activities.
• Coordinates transportation services for Family Self-Sufficiency participants; attends meetings as requested.
• Observes all safety rules and regulations.
• Job duties, responsibilities, specifications, and other job aspects may be changed as needed; performs other duties as assigned.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES :

• Establish new employer relationships and maintain pre-existing relationships with employers to secure valid and unsubsidized employment opportunities for residents.
• Screen and match residents with employment opportunities based on their skills, work experience, hobbies and interests.
• Thorough knowledge of social work methods, case management, counseling techniques and practices

REQUIRED KNOWLEDGE SKILLS AND ABILITIES : CON’T

• Possess an innovative and exciting approach to teaching a Weekly Job Readiness Class.
• Capable of organizing and implementing job-related special events such as the Annual PRHA Job Fair and employer presentations.
• Knowledge of Temporary Assistance to Needy Families (TANF), local resources and community service agencies.
• Knowledge of local resources and community service agencies.
• Ability to interpret policies and procedures and experience working in a team environment, utilizing social services, public housing or applicable state, federal and local regulations.

SPECIAL REQUIREMENTS:

• Self-starter who possesses the ability to perform a variety of tasks simultaneously and to plan, organize and schedule work to meet critical deadlines and performance measures.
• Ability to work independently with minimal supervision, under pressure and with time restraints
• Must be generally available for occasional weekend activities; after-hours may be required.
• Must show good judgment according to Authority policies and procedures and have the ability to make appropriate “on-the-spot” decisions with attention to details that relate to an individual family needs.
  • Good clerical and administrative aptitude and organizational skills; computer literacy required and proficient in Microsoft Word, Excel and Windows and spreadsheets.
• Excellent verbal and written communication skills are essential and must be able to prepare grammatically correct correspondence and must be comfortable making oral presentations before others.
• Ability to maintain a functional working relationship with all concerned social agencies and coordinates with local agencies those services essential to upgrading the social and economic well being of the participants.
• Ability to interact effectively, professionally and with courtesy with staff, participants’ community agencies and the general public.
• Promotes a positive image of the Authority by establishing and maintaining to the greatest extent possible a viable and positive working relationship with residents, co-workers, local agencies and all appropriate agencies of the City with which the Authority may come into contact.

PHYSICAL REQUIREMENTS:

• Sufficient manual dexterity to allow operation of a variety of automated office machines, i.e. computer keyboard, copy machine, printer, fax machine, telephone, typewriter, etc.
• Ability to move, carry and/or operate objects and materials such as office supplies, files, computer printouts, reports, calculator, etc.
• Ability to sufficiently operate an automobile and must be insurable by the Authority’s automobile insurance carrier and possess and maintain a valid driver’s license insured by the Commonwealth of Virginia throughout duration of employment.

ACCEPTABLE EXPERIENCE AND TRAINING :

Graduation from a college or university of recognized standing in Sociology, Social Work, Education or related field of study. Three to five years’ experience in social work and demonstrated experience with case management of low-income populations. Experience working with local resource and community services agencies and familiarity with TANF rules and regulations. Excellent communications and problem solving skills are essential.