NCIS Help Desk Analyst Tier II | Active Top Secret clearance

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Analyst Tier II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on a Help Desk Analyst Tier II joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN IMPACT:

• Initiate and resolves service request/problem incidents

• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

• Route calls to product line specialists, application, or system support specialists

• Maintains and updates records and tracking databases

• Alerts management to recurring problems and patterns of problems

• Works with system administrators and developers to ensure services/incidents are completed

• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU’LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Top Secret clearance.

• Required Experience: 5+ years of IT support experience in a Help Desk environment

• Experience with Cisco switches and routers

• Required Certifications: Security+ CE

• Education: High School Diploma. AAS Preferred.

• Location: Onsite at Quantico, VA

• US Citizenship required

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#NCIScareers

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+ CE - CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required