Site Reliability Engineer

Job Description

Job Description

Site Reliability Engineer, #869

Clearance: U.S. Citizenship is required. Must have a current CBP Public Trust, DHS clearance, or Active Top Secret with a BI completed within the past three years.

Dev Technology Group is recruiting for a Site Reliability Engineer who will be a part of a dynamic, energetic, and mission-oriented team responsible for the continuous monitoring (24x7x365) of multiple applications, responding to alerts and potential issues. This position will cover the Tuesday–Saturday from 11:00 PM – 07:00 AM shift, onsite in Ashburn, 5 days a week. Additionally, the position requires the willingness to work various shifts to accommodate coverage as needed; this role is an hourly paid position.

To be successful, the Site Reliability Engineer must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging automated and manual performance monitoring tools to determine if an issue exists and its severity. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

What You'll Be Doing:

The Site Reliability Engineer will interact with project leads, project managers, department liaisons, and key government staff. Collaboration with other analysts, infrastructure support personnel, and application support personnel is key to success. Consequently, this role requires excellent customer service, verbal and written communication skills, and the ability to provide the following services:

• Provide outstanding support for the Passenger Services Program Directorate’s (PSPD) suite of customer-facing applications
• Timely reporting of events and performance statistics; contacting the entity responsible for the application, and recommending a resolution
• Monitor various applications to proactively identify system disruptions and preempt enterprise outages
• Ensure that the required Service Level Agreements (SLAs) are met
• Notify internal and external departments of performance issues and trends
• Support maintenance and scheduled outages
• Review and update tickets with the most current status information
• Understand applications and their interdependencies
• Incorporate monitoring of any new applications or systems
• Review and suggest monitoring tools as needed
• Perform application triage during active incidents
• Perform mitigation services for Mission Essential applications during scheduled changes and unplanned events
• Monitor and support scheduled change activity in the production environment and escalate unexpected issues
• Provide application verification support to support teams upon completion of scheduled changes in the production environment
• Root Cause Analyst (RCA) and follow up both internal and external
• Provide updated reports for the monthly PMR presentation and review
• Provide daily executive reports detailing the health of the Passenger Services Program Directorate’s (PSPD) environment and any pending changes that may potentially impact PSPD applications
• Provide documentation and presentation support as needed
• Effectively document incidents describing the issue, business impact, root cause, and fix actions
• Identify areas where improvements in processes or documentation will increase the team’s overall proficiency

Required Education, Experience, and Skills:

• At least 5+ years of experience supporting an IT system through troubleshooting, application maintenance, and network operations
• ITIL experience with the ability to convey demonstrated strong knowledge in ITIL
• Experience with automated monitoring and performance management tools (i.e., Auto Ops, App Dynamics, Splunk, etc.)
• Outstanding communications skills- both written and oral
• Ability to work in a collaborative environment as well as manage individual tasks

Preferred Education, Experience, and Skills:

• Experience with US Government systems (preferred)
• ITIL certification preferred; OR willingness to sit for the ITIL certification exam within the first year of hire

Dev Technology provides IT solutions to meet the mission-critical needs of government by exceeding our clients’ expectations through partnership, a commitment to teamwork, collaboration, and valuing our employees. At Dev Technology, our employees enjoy the company of their coworkers and genuinely care about their well-being, creating a unique environment throughout our offices. We have been rated as a Top Workplace by the Washington Post 12 years in a row based entirely on the results of employee surveys. We offer many unique benefits to support our employees throughout their careers such as our Center of Innovation, Dev University, and our Mentorship Program. Join our team and make a difference!

Company Description

Dev Technology provides IT solutions to meet the mission-critical needs of government by exceeding our clients’ expectations through partnership, a commitment to teamwork, collaboration, and valuing our employees. At Dev Technology, our employees enjoy the company of their coworkers and genuinely care about their well-being, creating a unique environment throughout our offices. We have been rated as a Top Workplace by the Washington Post 12 years in a row based entirely on the results of employee surveys. We offer many unique benefits to support our employees throughout their careers such as our Center of Innovation, Dev University, and our Mentorship Program. Join our team and make a difference!