Customer Service Representative (Technical Support)

Customer Service Representative (Technical Support)
Full-Time | On-Site | Frequent Travel Required
Location: Mt. Crawford, VA
Company: Power Monitors, Inc.

About the Role:

Power Monitors, Inc. (PMI) is looking for a Customer Service Representative with strong technical skills to join our team. This isn’t your typical call center job—we’re looking for someone who can support customers using advanced electrical monitoring tools and software. You’ll troubleshoot PC and device issues, test new products, and provide excellent service both remotely and onsite.

This is a full-time, in-person position with frequent overnight travel to visit and support our customers.

Key Responsibilities:

• Provide technical support for PMI’s software and hardware products via phone, email, and onsite visits.


• Troubleshoot PC-related issues including drivers, connectivity, and security settings.


• Test new and existing hardware/software for performance and reliability.


• Write and update user manuals and product documentation.


• Work closely with engineering and development teams to improve products and support.


• Travel overnight to customer locations as needed.

Qualifications:

• Strong PC troubleshooting skills (Windows OS, networks, device drivers, etc.).


• Excellent communication and customer service skills.


• Ability to explain technical concepts clearly to customers.


• Background in electrical systems or experience in the utility industry is a plus.


• Must be comfortable with frequent overnight travel.

About Us:

Power Monitors, Inc. is a leading manufacturer of power quality analyzers and wireless test equipment for utilities and electrical professionals. Since 1986, we’ve helped customers detect and resolve power quality issues with world-class support, training, and technology. Our headquarters is in Mt. Crawford, VA, just south of Harrisonburg in the scenic Shenandoah Valley.

Why Work at PMI?

• Work with cutting-edge products and technology


• Be part of a supportive, fast-growing company


• Collaborate with passionate professionals


• Travel opportunities to support nationwide customers

Ready to grow your career in a tech-focused customer service role?

Apply now!