Senior IT Technician

Job Description

Job Description

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Position Summary: Previous MSP Experience highly desired. We are seeking a highly skilled and experienced Level 3 Engineer with managerial advancement aspirations to join our technical services team. The ideal candidate will have a strong technical background, excellent problem-solving skills, extraordinary customer service skills, effective project management, and the ability to manage and mentor junior engineers. This role involves both hands-on technical work and some management responsibilities, ensuring the smooth operation of our clients’ IT solutions. Demonstration of handling delegated tasks from the Director of Technical Services and ongoing assumption of his responsibilities will lend itself to potential promotion into that role.

Key Responsibilities:

• Technical Support and Troubleshooting:
  • Provide escalated technical support for complex issues related to servers, cloud applications, Microsoft 365 products, migrations, networks, and applications.
  • Perform advanced troubleshooting and root cause analysis to resolve technical problems.
  • Implement and maintain backup and disaster recovery solutions.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• System Administration:
  • Manage and monitor client IT infrastructure, including servers, networks, and storage systems.
  • Ensure security protocols and best practices are followed to protect client data.
  • Conduct regular preventative maintenance, through managing internal team to ensure all manufacturer updates and firmware updates to 3rd party firewall’s, switches, routers, access points and other peripheral devices.
  • Identifying, Detecting and developing processes to resolve recurring issues that arise because of our monitoring tools detection.
• Project Management:
  • Lead and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
  • Coordinate with clients and internal teams to ensure project goals and timelines are met.
  • Prepare project documentation and reports.
• Team Leadership and Mentoring:
  • Mentor and provide guidance to junior engineers and support staff.
  • Conduct training sessions and knowledge-sharing activities.
  • Assist in performance evaluations and provide feedback to team members.
• Client Relationship Management:
  • Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
  • Conduct regular meetings with clients to review service performance and discuss future needs.
  • Identify opportunities for process improvements and recommend solutions to clients.
• Documentation and Reporting:
  • Maintain accurate and up-to-date documentation of IT assets, configurations, and activities.
  • Prepare and present reports on system performance, incidents, and project progress.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Previous MSP Experience
• Minimum of 10 years of experience in IT support and system administration.
• Strong knowledge of Microsoft Windows, and virtualization technologies.
• Experience with network protocols and security practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth (Sr. Mgt.)

Compensation: $85,000.00 - $100,000.00 per year