Sterling Air Logistics Aerospace Customer Care Specialist

Sterling Air Logistics Aerospace Customer Care Specialist Location Herndon, VA : Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling Aviation, our Herndon site is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team.

Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. You will be on first shift in this position, reporting to the Herndon office.

Your Responsibilities

• Take job orders from clients, (including but, not limited to routing shipments, classifying of service type, establishing a deadline and printing the job order)
• Provide clients with notification and follow-up (including flight and customs delays, proof-of-delivery, charges, problem resolution,)
• Includes understanding the clients' internal requirements and nuances to better service their needs
• Report to Air Logistics Aerospace Customer Care Manager
• Flexibility Required. Must work one weekend day and some holidays as required. Training takes place during morning shifts, but this role will be for the

  2nd shift (3pm-11pm) or 3rd shift (11pm-7am)

  .

Your Skills and Experiences

• Associate's degree or equivalent experience
• 6+ months experience in Air Logistics
• 1+ year of Customer Service Experience
• US and World Geography knowledge

Good Reasons to Join

At Sterling we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25.00- $28.70. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Sterling reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. In 2018, Quick become part of Kuehne+Nagel Group. Trusted by some of the world's leading aerospace and air transportation companies, Sterling helps resolve Aircraft on Ground (AOG) situations quickly and efficiently. With expertise in everything from heavyweight and oversized freight to dangerous goods - and everything in between - Sterling works with Original Equipment Manufacturers (OEMs) and Maintenance, Repair and Operations (MRO) to deliver aircraft parts globally to keep downtime to a minimum.

CONTACT

US Talent Acquisition

[email protected]