Customer Success specialist/Technical Support Representative

About Us

Moore Automotive, Inc. is a performance automotive shop based in Marshall, Virginia, specializing in performance tuning, dyno tuning, fabrication, maintenance, diagnostics, custom builds, and high-performance upgrades.

We work with automotive enthusiasts and performance-driven customers across the United States, delivering high-quality craftsmanship, technical expertise, and exceptional customer service.

Location: Remote
Company Headquarters: 7588 Capitol Way, Marshall, VA 20115
Website:
Employment Type: Full-Time

Learn more about us at:

Position Overview

We are looking for a Remote Customer Success + Technical Support Representative to help support our growing customer base.

In this role, you will communicate with customers, schedule appointments, answer basic technical questions, coordinate with technicians, and ensure customers receive an outstanding experience from start to finish.

This position is perfect for someone who is organized, customer-focused, passionate about cars, and comfortable working in a fast-paced automotive environment.

Responsibilities

• Respond to customer inquiries via phone, email, website, and social media
• Schedule appointments and coordinate customer communication
• Provide basic technical and service-related support
• Keep customers updated on builds, repairs, and service timelines
• Coordinate with technicians and management teams
• Maintain customer records and support documentation
• Follow up with customers after services are completed
• Deliver excellent customer support and relationship management

Schedule

• Full-Time Preferred
• Monday-Friday
• Flexible remote work environment

Why Join Moore Automotive?

At Moore Automotive, Inc., we are passionate about performance, precision, and customer experience. We are looking for motivated individuals who want to grow with a respected automotive performance company and be part of a team that values professionalism, communication, and automotive passion.

Requirements

• Strong communication and customer service skills
• Basic understanding of automotive systems and performance vehicles
• Strong organization and multitasking abilities
• Comfortable working remotely and independently
• Professional phone and email etiquette
• Automotive industry or customer support experience preferred
• Passion for automotive performance and enthusiast culture is a plus

Benefits

• Remote work flexibility
• Supportive automotive team environment
• Employee discounts on select products and services
• Paid training and onboarding support
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home