Safety Service Patrol Manager (Transportation/Traffic Operations)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The Deputy Safety Service Patrol (SSP) Manager supports the Regional SSP Manager in the strategic, administrative, and operational oversight of the Safety Service Patrol program. This role bridges the gap between field supervision and executive program leadership, ensuring regional consistency, procedural integrity, and operational excellence. The Deputy SSP Manager serves as the acting SSP Manager in their absence, and plays a lead role in managing documentation, internal processes, compliance, and personnel development.

Primary Responsibilities

• Serve as second-in-command to the SSP Manager, assuming full managerial responsibilities during absences.

• Provide administrative oversight of personnel records, incident documentation, training compliance, shift reports, vehicle/equipment tracking, and inventory audits.

• Ensure timely and accurate completion of SSP documentation, reports, logs, and other administrative deliverables.

• Lead cross-shift coordination to standardize operations and communication protocols across the region.

• Monitor adherence to policies and procedures and provide guidance to supervisors and field staff on documentation and compliance requirements.

• Support operational planning, budgeting, and resource allocation activities by maintaining detailed logs and analysis of usage, maintenance, and incident data.

• Oversee escalated personnel matters, including performance plans, coaching, and progressive discipline documentation.

• Mentor SSP Supervisors and Leads on supervisory responsibilities, administrative expectations, and professional development.

• Lead the preparation and submission of regional program metrics, dashboards, and executive briefings.

• Support recruitment, onboarding, and shift scheduling efforts in collaboration with the SSP Manager.

• Coordinate field operations with Traffic Operations Center (TOC) staff during major incidents, planned events, and emergency activations.

• Represent the SSP program during inter-agency meetings, preparedness exercises, and external stakeholder engagements.

• Ensures, directly and through subordinates, that projects are completed on time and to company standards.

  • Provides periodic progress reports to senior management.

  • Has financial and project management responsibilities for the project.

  • Responsible for the creation of work plans and task definitions, oversees data collection and develops solutions to business/client problems with a focus on financial analysis and improvement.

  • May provide solutions to business/client challenges developed from a foundation of understanding or analysis of business practices and goals.

  • May lead/mentor team of consultants and/or other staff.

Qualifications

Minimum Requirements

• Bachelor's Degree plus 6 years of relevant transportation operations or public safety experience; or demonstrated equivalency of education and experience (i.e. - Associate’s degree or 8+ years of relevant transportation operations or public safety experience or High School Diploma or equivalent plus 10 years of experience)

• 18 months of supervisory experience in a 24/7 operational environment with strong administrative responsibilities.

Preferred Qualifications

• Prior SSP Supervisor, Field Operations Manager, or equivalent public safety/transportation leadership experience.

• Familiarity with incident management protocols, emergency response coordination, and radio communications.

• FEMA ICS-300 certification.

• Strong organizational and time management skills with the ability to balance field response support and administrative duties.

• Experience working with public sector clients or in contract compliance environments.

• Familiarity with Microsoft Office Suite, emailing, and web-browsing.

Additional Information

Assigned Location: 150 E Street, Hampton, Va

Relocation assistance is not available.

Sponsorship for US employment authorization is not available now or in the future for this position.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.