Quality Assurance and Governance Lead

Program Overview

About The Role

We are seeking a highly skilled and innovative Quality Assurance and Governance Lead to join our team in the greater DMV area, supporting the Army National Guard.

Key Responsibilities

• Develop, maintain, and enforce the Quality Control Plan, QA standards, controls, and performance measures across technical task areas.
• Define and operationalize ITSM governance frameworks aligned to ITIL and applicable Army/DoD policies.
• Facilitate and manage the Enterprise Change Advisory Board (ECAB): intake, impact analysis, approval workflows, and governance reporting.
• Conduct process audits, compliance assessments, and internal reviews of change/problem/configuration management and related ITSM processes.
• Identify process gaps, nonconformances, and systemic risks; drive corrective and preventive action plans with owners and track closure.
• Integrate governance and quality requirements into operational procedures; collaborate with technical leads, program management, and Government stakeholders.
• Produce QA/audit reports, governance dashboards, metrics (compliance rates, change success, config drift), and executive recommendations.
• Provide training/mentoring on QA and governance practices; support accreditation/inspection readiness.

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Qualifications

Required Qualifications

• Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D.
• Clearance: TS/SCI (active)
• Education / Certification: Candidate must meet ONE:
  • Master’s degree (MS) in relevant field; OR
  • PMP certification; OR
  • Lean Six Sigma certification.
• Experience: QA, ITSM governance, or process improvement experience with 5+ years leading QA/governance in enterprise or DoD environments.
• Expertise: ITIL-aligned change/problem/configuration processes, audit/compliance methodologies, governance board facilitation, and metrics-driven quality programs.
• Skills: Strong process analysis, audit facilitation, stakeholder engagement, remediation tracking, and executive briefing capability.

Desired / Preferred

• Prior DoD/Army/ARNG ITSM/governance or ECAB experience
• Experience with ITSM toolsets (ServiceNow, Remedy), QA automation, and configuration management databases (CMDB)
• Familiarity with RMF, DISA, STIG/CCRI implications for governance

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SCA / Union / Intern Rate or Range

Details

Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.