Cashiering and ALM Operations Manager Location Fairfax, VA : 10001091 Fairfax, VA Classified Staff Opening on: Apr 30 2024 Department: Fiscal Services - Student Accounts Office Classification: Financial Svcs Specialist 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type: On-Site Required Pay Band: 04 Salary: Starting at $55k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained. About the Position: The Cashiering and ALM Operations Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability. Responsibilities: Leadership: Responsible for the supervision of the Cashiering and Account Loan Management teams to deliver exemplary service to students, as well as internal and external customers; Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service; Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the teams; and Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed. Compliance and Financial Controls: Responsible for financial controls in cashiering, bank deposits, Perkins and other loan programs, and collections; Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process; Monitors and evaluates operational effectiveness, and effects change required for improvements; Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of University resources; and Ensures loan programs are maintained following Department of Education Title IV regulatory requirements. Monthly Clearing Account Reconciliations: Assists General Accounting with completing research related to clearing account reconciliation; and Meets internal deadlines set for reconciliations. Other related duties as assigned. Required Qualifications: High school diploma or equivalent; Demonstrated supervisory experience; Knowledge of financial management; Effective communication skills, both written and verbal; Effective account reconciliation skills; Ability to prepare reports and documentation; Ability to interpret and apply policies and procedures, and develop and implement new policies and/or rules; Ability to use automated accounting and/or financial computer systems; Ability to supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, and making employment recommendations; and May need to work during University Holiday leave. Preferred Qualifications: Bachelor's degree in a related field; Demonstrated supervisory experience in a financial or accounting organization; Understanding of the higher education landscape and experience helping students navigate financial systems to successfully persist in their studies; Knowledge of collection laws and the ability to develop effective collection strategies; and Ability to manage difficult conversations with debtors. Instructions to Applicants: For full consideration, applicants must apply for Cashiering and ALM Operations Manager at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume. Posting Open Date: April 30, 2024 For Full Consideration, Apply by: May 14, 2024 Open Until Filled?: Yes Mason Ad Statement Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/! George Mason University, Where Innovation is Tradition. Equity Statement George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law. Campus Safety Information Mason's Annual Security and Fire Safety Report is available at