Customer Service Support Specialist - TS/SCI with Polygraph

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team to determine how requirements are satisfied and in coordination with stakeholders. The Contractor shall ensure that all developed applications and modifications to existing Sponsor applications operate in compliance with applicable documents and approval. Planned activities shall be coordinated with all stakeholders and approved by the Sponsor.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 8+ years of related
• Required Skills & Experience:
• Demonstrated experience with Help Desk customer support.
• Troubleshoot and resolve basic networking issues, including laptop and workstation configurations, as well as folder permissions and Active Directory management.
• Demonstrated experience with analytical and problem-solving skills to identify and resolve technical problems and issues.
• Demonstrated experience working independently and within groups.
• Demonstrated experience using Microsoft Products; MS Office 2016, Outlook 2016, and Skype for Business
• Demonstrated experience collaborating with system users and customers to determine present and future user needs.
• Demonstrated experience collaborating with development teams for new codes, updates, modifications, transitions, and implementation of new and existing requirements.
• DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
• Demonstrated experience with strong written and verbal communication and collaboration skills across diverse audiences (e.g. presentations)
• Certifications
  o ITIL v3
  o ServiceNow Certification
• Security Clearance Level: TS/SCI with Polygraph
• Location: McLean, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT
#JET
#GDITEnhanced2026
#VA_2026Alumni

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required