Client Systems Administration

Job Description

Job Description

JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam's
• 401K
• ...and much, much more!

Job Description : Maintain workstations and applications associated with 480 ISRW Network and Communication architectures to include Windows Workstations. CSA support shall be provided to facility-wide NIPRnet, SIPRnet, and Langley campus-wide JWICS and NSAnet infrastructures.

Duties and Responsibilities :

• Provide Tier 1 and Tier 2 support based on industry standards to support clients for all system problems and anomalies.
• Submit, track, troubleshoot, fix and/or close trouble tickets and new requirements submitted via applicable electronic requirements and problem reports systems.
• Prepare workstations for security accreditation and security compliance inspections.
• Install, configure, test, and maintain Windows operating systems, to include System(OS), and application software patches and service packs on workstations and laptops.
• Perform Tier 1 and Tier 2 user account, group, and home directory creation and maintenance for users, workstations, laptops, and member servers, in coordination with 480 ISR Wing ISSO
• Issue new user accounts and certificates on SIPRnet and JWICS as a Trusted Agent(TA). Perform user account troubleshooting to include user Common Access Cards SIPRnet, and JWICS Tokens.
• Perform printer software configuration and maintenance.
• Analyze and resolve problems associated with workstation and member server hardware, operating systems, applications software, and 480 ISR Wing ISSO identified security related issues while adhering to requirements and guidelines.
• Prepare, test, and implement local scripts to simplify system tasks.
• Perform local back-up and recovery procedures utilizing and managing media backup storage devices.
• Secure and manage storage, destruction, tracking, and organization of media.
• Provide test and evaluation support for new technology as directed by local or higher command guidance. Prepare reports detailing the results of the test and evaluation including specific recommendations.
• Evaluate and recommend improvements to the security configuration of member workstation computer systems by electronic and manual review methods.
• Draft, edit, maintain and provide input to local Standard Operating Procedures.
• Attend meetings, on-site conferences, teleconferences and briefings as requested by Government. Provide meeting minutes or reports.
• Contractor shall provide system software and hardware architecture acclimation to selected government/military personnel, as requested by the COR.
• Provide weekly status report to government task lead and COR.
• Ensure qualification requirements are met IAW DoDM 8140.03 with respect to appropriate work role code at the intermediate level.

Qualifications :

• Computer/hardware/software troubleshooting and help desk support
• Hands-on experience with Microsoft Windows operating platforms
• IT security policies and best practices
• Experience in imaging workstations and laptops to the current standard desktop configurations (SDC)
• Vulnerability management practices to include, but not limited to, remediation of system vulnerabilities and patch management

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.