Manager, Risk Manager, Card Channels Access Management - US Global Operations (Hybrid)

Manager, Risk Manager, Card Channels Access Management - US Global Operations (Hybrid)

As a leader in our Access Management Risk organization you will be part of a team that is delivering key access & application functions to our Channels organization. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are skilled in analytics, process improvements and risk management. Primary responsibilities will include advancing a data driven strategy that assesses and mitigates risk, developing requirements for data analysis that drives automation, and collaboration with cross-functional teams to deliver destination state controls and standards that mitigate risk across the organization. This role includes a balance of people leadership, process, and risk management.

In this role you will:

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation

• Manage end to end risk management – performing assessments, leading access/application remediation activities, to closing risk findings

• Create and present impactful risk reports based on observations, highlighting key risks, trends, mitigation efforts, and control effectiveness giving us a holistic view of the business risk environment

• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams

• Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams.

• Display strong analytical and technical skills, including experience working with data tables, data maps, business rules, case development and automation/reporting tools

• Develop a deep understanding of business access needs, applications, and their risk profiles

• Apply understanding of Identity Access Management and Cybersecurity terminology and controls

Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in Risk Management, Compliance, or Process Management

• At least 3 years of experience working in an Access Management or Technology Role

• At least 3 years of experience in People Leadership

• At least 3 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 6 years of experience in Risk Management, Compliance, or Process Management

• At least 4 years of experience in an Access Management or Technology role

• At least 2 years of experience in a product or cybersecurity oversight function

• At least 2 years of experience in Computer Science, Data Risk or Cyber Security training

• Project Management Professional (PMP) certification, or Lean 6 Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Risk Manager

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).