IMMEDIATE HIRE Customer Service Representative

Job Description

Job Description

Job Title: STC Advocate

Job Description

The STC Advocate role is a unique opportunity to be the face of an innovative company in the online car buying industry. You will play a crucial role in delivering exceptional customer experiences, as you will be the first point of contact for customers meeting a company representative face-to-face. This position offers the freedom to go above and beyond in creating a one-of-a-kind customer experience.

Responsibilities

• Deliver a uniquely special experience to each and every customer, embodying the brand's ethos daily.
• Accurately and efficiently complete customer paperwork and maintain thorough notes in the customer tracking system.
• Prioritize safe driving and maintain a clean driving record in accordance with company policies.
• Assist other team members with various tasks as necessary.
• Drive a company-owned car to approximately 6-8 appointments daily at customer homes.
• Greet customers, inspect the car they are selling, and facilitate the paperwork process using an iPad.
• Arrange for the tow to pick up the car from the customer's home and proceed to the next appointment.

Essential Skills

• Customer service oriented with a passion for delivering memorable experiences.
• Valid Driver’s License with a clean driving record for the past 5 years.
• 2+ years of customer-facing experience.
• High School Diploma or equivalent.
• Ability to communicate offerings clearly and consistently.
• Proficient in English with strong attention to detail.
• Capability to sustain physical activity for extended periods (8+ hours).

Additional Skills & Qualifications

• Sense of humor and passion for customer experience.
• Goal-oriented, enthusiastic, and self-motivated.
• Team player with an understanding of teamwork dynamics.
• Possess energy and drive to meet deadlines and find solutions.
• Interest in working hard and enjoying challenges in a fast-paced environment.

Work Environment

This is a temporary role for 6-8 weeks to assist with the busy season, with a small possibility of becoming permanent based on availability and willingness to transition into a car hauler position. The work environment includes both indoor and outdoor conditions, with exposure to varying weather. The company culture encourages great communication and brand ambassadorship, requiring flexibility and quick adaptation. The pace is fast, and the company values hard work, offering engaging activities like ping pong and corn hole tournaments during downtime.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA 23502.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.