Shift Supervisor

Shift Supervisor

Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn monthly bonuses and enjoy great employee discounts!

The shift supervisor is responsible for supporting the store leadership team in the absence of a manager on the sales floor. The shift supervisor's primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The shift supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

The shift supervisor must have the ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift. The shift supervisor must be able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising. The shift supervisor must have the ability to stand/walk for extended periods of time. The shift supervisor must have the ability to safely lift 50 lbs. without restrictions. The shift supervisor must be able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean. The shift supervisor must have the ability to use and climb ladders and/or step stools. The shift supervisor requires the ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.). The shift supervisor must have the ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations. The noise level in the work environment is usually moderate to loud. The shift supervisor must be in an adult content environment and must be at least 18 years old.

All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

The shift supervisor assists store management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand. The shift supervisor is responsible for holding store keys to open and close without management as necessary. The shift supervisor ensures that customer service is the number one priority and partners with sales associates in order to achieve sales goals and KPIs. The shift supervisor manages rest and meal break schedules and ensures that all zones are covered. The shift supervisor provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette. The shift supervisor assists with managing company standards of merchandise presentations, signage and displays. The shift supervisor escalates performance concerns to the store manager. The shift supervisor motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers. The shift supervisor assists with store security including checking bags and monitoring fitting rooms. The shift supervisor ensures that store staff are treated professionally, courteously and respectfully. The shift supervisor is responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager. The shift supervisor adheres to and ensures compliance with all LP policies. The shift supervisor has full understanding/knowledge of inventory management procedures. The shift supervisor represents the company in a professional and positive manner. Other duties as assigned.

The shift supervisor must have at least 1 year of key holder experience in a retail setting preferred. The shift supervisor must have excellent verbal and written communication skills. The shift supervisor must be available to work weekends (Friday, Saturday, and Sunday). The shift supervisor must commit to two store closings per week, including one being Friday or Saturday. The shift supervisor must be able to utilize retail POS system & inventory scanner. The shift supervisor must be able to make change using American monetary units. The shift supervisor must be able to carry out detailed tasks and projects with minimal direction or supervision. The shift supervisor must have strong interpersonal skills and ability to build positive working relationships. The shift supervisor must complete the shift supervisor three month training program.