AR Specialist

Job Description

Job Description

Accounts Receivable (AR) Specialist

Job Description

The Accounts Receivable Specialist performs a variety of accounting and billing duties focused on the preparation, processing, and reconciliation of resident statements and accounts receivable. This role ensures that monthly statements are accurate, timely, and aligned with resident records while delivering exceptional customer service to residents and external customers. The specialist responds to billing inquiries, resolves account issues, maintains accurate resident census and payment information, and supports month-end close activities. The role requires strong attention to detail, proficiency with Microsoft Excel, and the ability to learn new systems quickly while consistently modeling core values of respect, passion, and professionalism.

Responsibilities

• Provide high-quality customer service to residents, staff, and vendors via telephone, email, and in-person interactions, consistently demonstrating a resident-first approach.
• Respond promptly and professionally to inquiries and complaints, ensuring timely resolution and clear communication of billing information.
• Discuss, answer, and resolve resident questions related to monthly service fees, meal plans, absence credits, additional charges, and other billing items.
• Maintain an accurate and up-to-date resident census by verifying all admissions, discharges, transfers, and leaves of absence in the Electronic Medical Records (EMR) system.
• Identify and resolve census discrepancies to ensure that all billing accurately reflects residency status, service levels, and applicable charges.
• Enter new resident data into the EMR system, including recurring charges, housekeeping and meal credits, and payer sequencing for insurance billing.
• Process resident service changes and updates, including credit requests, service cancellations, address changes, contact information updates, and insurance updates, as requested by residents or department managers.
• Set up new and existing residents on ACH payments and prepare and submit monthly ACH files to the bank for processing.
• Perform collection activities for delinquent private pay accounts, including sending statements, making follow-up calls, and conducting estate research as needed to resolve outstanding balances.
• Process account refunds accurately and in a timely manner, ensuring compliance with internal procedures and documentation standards.
• Monitor and maintain accounts receivable benchmarks and key performance indicators (KPIs), keeping non-current receivables at or below prescribed targets.
• Complete month-end close procedures to ensure timely generation and distribution of resident billing statements, meeting the goal of delivery by the first business day of each month.
• Prepare and distribute both electronic and paper billing statements, including printing and delivering monthly statements to residents when applicable.
• Collaborate with Electronic Medical Records Specialists to identify, troubleshoot, and correct billing or system-related issues.
• Apply payments, process ACH enrollments, refunds, and billing adjustments in accordance with established procedures and internal controls.
• Support reconciliations, account cleanup, and special projects, particularly if the assignment extends beyond the initial coverage period.
• Effectively manage multiple priorities, maintaining organization and flexibility while meeting deadlines and month-end requirements.
• Work independently while collaborating with the Accounts Receivable team, Clinical/EMR Specialists, and other departments to resolve billing issues and improve processes.
• Maintain the highest level of confidentiality, professionalism, and accountability while consistently modeling core values of respect, passion, and professionalism.
• Be available to work extended hours as needed to meet business deadlines or operational requirements.
• Perform other duties as assigned to support departmental and organizational goals.

Essential Skills

• 2+ years of accounts receivable experience, or an equivalent combination of education and experience.
• Strong customer service ability, with the capacity to respond to resident inquiries professionally, empathetically, and accurately.
• Strong proficiency with Microsoft Excel, including practical use of VLOOKUP/XLOOKUP, PivotTables, filtering, sorting, and formulas for reconciliations and reporting.
• Demonstrated experience with accounts receivable processes, including billing, collections, payment application, and reconciliations.
• Ability to learn new systems, processes, and workflows quickly and become productive with minimal ramp-up time.
• High level of accuracy and attention to detail when processing resident billing, account updates, and financial data.
• Strong organizational skills and the ability to manage multiple priorities while meeting deadlines, especially during month-end close.
• Ability to work independently while collaborating effectively with cross-functional teams, including Accounts Receivable and Clinical/EMR specialists.
• Commitment to maintaining confidentiality, professionalism, and accountability in handling sensitive resident and financial information.
• Effective verbal and written communication skills for interacting with residents, staff, and vendors.

Additional Skills & Qualifications

• Experience in the healthcare industry is preferred.
• Experience with Electronic Medical Records (EMR) software is preferred.
• Familiarity with ACH payment setup and processing is beneficial.
• Experience conducting collections activities, including follow-up calls and account research, is an advantage.
• Comfort working with benchmarks and key performance indicators (KPIs) related to accounts receivable.
• Ability to support account reconciliations, account cleanup, and special projects as needed.
• Demonstrated alignment with core values such as respect, passion, and professionalism.

Work Environment

This is a full-time, onsite position with a standard schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional overtime may be required to meet month-end deadlines and other business needs. The role operates in a professional office environment, working closely with accounting, clinical, and EMR teams and using electronic medical records systems, Microsoft Excel, and other office technologies to manage billing and accounts receivable activities.

Contact Me: Kaitland Clawson, Recruiter Practice Lead

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This is a Contract position based out of Virginia Beach, VA.

The pay range for this position is $20.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Virginia Beach,VA.

This position is anticipated to close on Aug 13, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.