Emergency Services Clinician

Major Essential Functions:

• Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
• Effectively prioritizes crisis situations and triages as necessary.
• Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
• Effectively deals with suicidal clients.
• Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
• Accurately assesses individuals to determine appropriate service area to receive referral.
• Follows current scheduling format for each program area.
• Provides immediate crisis intervention if appropriate prior to scheduling.
• Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
• Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
• Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
• Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
• Maintains up-to-date knowledge of the Statutes of Virginia.
• Actively explores and utilizes the least restrictive alternative for individuals.
• Fulfills agency requirement for documentation.
• Follows agency procedures for accurate record keeping.
• Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.
• Attends in-service training and supervision pertinent to Emergency Services.
• Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
• Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
• Ability to function as a team member.
• Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
• Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
• Completes other duties as assigned, consistent with established CSB policies and procedures.
• Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance abuse setting. Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred. Will consider QMHP with appropriate and related experience.

Other Information:

Equipment: Telephone, copy machine, vehicle,

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards: Standard hazards associated with rehabilitation programs.

Work Schedule: Several shift schedules available. Shifts will vary. Regular attendance is expected. Schedule is subject to the needs of the program.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

Harrisonburg-Rockingham Community Services Board Is A Leading Provider in Mental Health, Substance Abuse, and Developmental Services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.