Home Equity | Mortgage Loan Processor

Job Description

Job Description

Role:

To assist members with their mortgage lending needs (first mortgage and home equity loans), analyze loan

requests and make credit recommendations based on Credit Union's lending policies, federal regulations, and local and state laws.

Essential Functions & Responsibilities:

• Answers Mortgage Department queue calls and reviews residential loan applications, both first mortgages and home equity loan types, to ensure accuracy of information and that loan data meets Credit Union policies and guidelines, federal regulations, and state and local laws.
• Explains loan programs to members, evaluates their needs and recommends options.
• Pulls credit reports, orders appraisals, property abstracts, surveys, and employment verification. Informs supervisor of discrepancies. Submits mortgage loan application files for underwriting approval.
• Works with other departments as necessary to achieve success or minimize risk.
• Performs other duties as assigned.

Performance Measurements:

1. To meet the minimum established incentive goal each month.
2. To return all phone calls and answer all correspondence within 24 hours.
3. To insure all lending activities and approved loans comply with established policies, regulations and meet secondary market guidelines.
4. To provide informed, professional, and accurate service and support to all members and associates.
5. To demonstrate a knowledge of all mortgage products and rates, both within the Credit Union and from the industry overall.
6. To maintain working knowledge of all mortgage products and rates, both within the credit union and from the industry overall.
7. To develop recommendations for cost efficiency and enhancements to products, pricing, processes by monitoring trends in operations and deposit services.
8. To maintain a dependable record of attendance and timeliness.
9. To comply with Credit Union's security policy and other policies and procedures if applicable.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

1. Must possess sales/service skill.

2. Must have a NMLS license or the ability to qualify/obtain one.

3. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending are preferred.

4. Must have working knowledge of regulations affecting mortgage lending.

5. Must have good verbal and written communication skills.

6. Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment.

7. Must be able to read and understand property appraisals, title reports, surveys, and credit reports.

8. Must have analytical/judgmental skills.

9. Experiences with MeridianLink and FICS are preferred.

Physical Requirements: This position mostly operates from a desk. Physical activity is generally limited to lifting small boxes or items less than 20 lbs. Must be able to sit for extended period of time.

Work Environment: Typical office environment.

Disclaimer:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the American with Disabilities Act.

Signature Federal Credit Union has proudly served members since 1970, supporting associations, businesses, alumni groups, and charitable organizations with trusted financial solutions. We provide comprehensive products and personalized resources designed to meet both everyday needs and life’s once-in-a-lifetime moments. As a full-service credit union, we are committed to helping our members build stronger businesses, families, and futures.

Company Description

Signature Federal Credit Union has proudly served members since 1970, supporting associations, businesses, alumni groups, and charitable organizations with trusted financial solutions. We provide comprehensive products and personalized resources designed to meet both everyday needs and life’s once-in-a-lifetime moments. As a full-service credit union, we are committed to helping our members build stronger businesses, families, and futures.